---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Configure order task duration

# Configure the Order Task Duration Assignment Policy {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the Order Task Duration Assignment Policy using Workflow Studio. This policy determines how long each task should take to complete, when it should start, and when it's expected to finish, enabling accurate scheduling, resource planning, and timeline visibility
across the order life cycle.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllProcess AutomationWorkflow Studio.
2. Select Order Task Duration Assignment Policy.  
3. On the Order Task Duration Assignment Policy decision table, fill in the fields.  
   {#configure-order-task-duration-assignment-policy__table_wfc_vbj_1yb__entry__2}

   | Field | Description |
   |-|-|
   | Request type | Order task for which you want to add a duration time. |
   | Order task account | Order task account associated with the task. |
   | Duration | Allotted time for this task. For example, 2 Days 6 Hours. Note: The allotted time for order tasks must be the same as the allotted time in the SLA definition assigned to the order task. |
   [Table 1. Order Task Duration Assignment Policy fields]

   {#configure-order-task-duration-assignment-policy__table_wfc_vbj_1yb}
4. Select Save.
{#configure-order-task-duration-assignment-policy__steps_nbd_fs3_1yb}

## What to do next

The next step is to configure SLA definitions for Jeopardy Management. For more information, see create-sla-definitions.html.
**Related concepts**   

* [Jeopardy Management](https://www.servicenow.com/docs/LXLLLH6mBbiHn6Qfqcwfdg "Jeopardy Management is a risk assessment tool that monitors fulfillment tasks, assesses the risk level, and alerts fulfillment managers when the assigned task time is in jeopardy.")
* [Monitoring order jeopardy](https://www.servicenow.com/docs/ytqKpWdSEoH6x84PJp68Sw "Order managers and agents can monitor jeopardy-enabled fulfillment tasks. When a task enters jeopardy, managers can take action to ensure the fulfillment workflow isn’t delayed.")

*[\>]: and then