---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Configure order task jeopardy calculations

# Configure the Order Task Jeopardy Level Calculation Policy {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the Order Task Jeopardy Level Calculation Policy using Workflow Studio to set the risk levels for the minimum and maximum Service Level Agreement (SLA) percentage completion for order tasks.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllProcess AutomationWorkflow Studio.
2. Select Order Task Jeopardy Level Calculation Policy.  
3. On the Order Task Jeopardy Level Calculation Policy decision table, fill in the fields.  
   {#configure-order-task-jeopardy-level-calculation-policy__table_wfc_vbj_1yb__entry__2}

   | Field | Description |
   |-|-|
   | SLA progression | Set the minimum and maximum percentage for the order task. |
   | Order task request type | Select the order task request type. A request task is part of a jeopardy-enabled workflow. |
   | Order line item account | Select the order line item account. The account is linked with the order and order line item. |
   | Jeopardy level | Assign the jeopardy level to associate with the SLA progression percentage minimum and maximum values. |
   [Table 1. Order Task Jeopardy Level Calculation Policy]

   {#configure-order-task-jeopardy-level-calculation-policy__table_wfc_vbj_1yb}
4. Select Save.
{#configure-order-task-jeopardy-level-calculation-policy__steps_dxv_ls3_1yb}

## What to do next

[Configure the Order Jeopardy Enablement Policy](https://www.servicenow.com/docs/HFoIYKzauIofPwxm6GNIcQ "Add Jeopardy Management workflows to product and service specifications using the Order Jeopardy Enablement Policy in Workflow Studio.")
**Related concepts**   

* [Jeopardy Management](https://www.servicenow.com/docs/LXLLLH6mBbiHn6Qfqcwfdg "Jeopardy Management is a risk assessment tool that monitors fulfillment tasks, assesses the risk level, and alerts fulfillment managers when the assigned task time is in jeopardy.")
* [Monitoring order jeopardy](https://www.servicenow.com/docs/ytqKpWdSEoH6x84PJp68Sw "Order managers and agents can monitor jeopardy-enabled fulfillment tasks. When a task enters jeopardy, managers can take action to ensure the fulfillment workflow isn’t delayed.")

*[\>]: and then