---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Configure service order fulfillment policy

# Configure service order fulfillment policy using Decision Tables {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Associate fulfillment subflows with the service specifications by using the Service Order Fulfillment Policy in Decision Tables for move order.

## Before you begin

Role required: admin

## About this task

Add rows to the Service Order Fulfillment Policy decision table to specify which products should go through fulfillment. Add the service fulfillment subflow to a new row in this table with the appropriate conditions​​.
Conditions can be a combination of action, category, and move operation.

## Procedure

1. Navigate to AllDecision Builder.
2. Select the Service Order Fulfillment Policy decision table.
3. To trigger the subflow configured for move, do the following:  
   1. Select true in the Move Operation column.
   2. Select Change in the action column.

   {#configure-service-order-fulfillment-policy__ol_tbm_1m3_yhc}
4. To trigger the separate subflow for change, do the following:  
   1. Select Change in action column.
   2. Select false in the move operation column.
   {#configure-service-order-fulfillment-policy__ol_oly_hn3_yhc}
5. Select Save.

## Result

A list of subflows appear in the results section. These sub flows create the fulfillment tasks for an order line item during the fulfillment process. For more information, see [Decision Builder user interface](https://www.servicenow.com/docs/access?context=decision-builder-user-interface&version=australia&pubname=australia-build-workflows&ft:locale=en-US).
**Related concepts**   

* [Order management](https://www.servicenow.com/docs/vgi5tPqIPm5dEdM156nN3Q "The Order Management application streamlines the order life cycle from capture to fulfillment. It automates decomposition, enrichment, and orchestration workflows, empowering users to accelerate delivery, reduce fallouts, and manage complex orders efficiently through a unified workspace and customer portal.")
* [Using Order Management](https://www.servicenow.com/docs/XjXt7a5S2NTwY1oImnUupA "ServiceNow Order Management provides a centralized platform to create and manage customer and service orders throughout their entire life cycle. It automates the complex process from order capture and enrichment through to fulfillment and closure, promoting seamless coordination between sales, operations, and technical teams.")

*[\>]: and then