---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Configure, price, quote apps

# Configuring the configure, price, quote applications {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn how to configure the configure, price, quote applications to streamline complex product, pricing, and quote-to-contract workflows.

Set up tools that enable accurate product configuration, pricing, and quoting. This process typically includes configuring the ServiceNow CPQ or the configurator, enabling quote management, and establishing contract and entitlements and sales agreement workflows to streamline complex sales cycles and improve quoting efficiency.

1. [Setting up ServiceNow CPQ Configurator](https://www.servicenow.com/docs/TgA4UbgwxX0Qdj4P4NNkOw "Set up ServiceNow CPQ Configurator to define product pricing, create pricing rules, create complex product bundles, and enable other capabilities.")

   Plan and configure the implementation of the advanced configurator in ServiceNow CPQ. The advanced configurator runs in the CSM Configurable Workspace and the Business Portal for customers placing orders.
2. (Optional) [Setting up the Configurator](https://www.servicenow.com/docs/lbZdNGUrlFHx_TW3E0Wykw "Control the product options displayed in the Configurator interface by using the Open State Management API framework.")

   Control the product options displayed in the product configurator interface by using the Open State Management API framework.
3. [Configuring product pricing](https://www.servicenow.com/docs/n_dA8F0oZQ3qveH6A75VjA "Use the Pricing Management application to create the price lists and price list lines, define pricing adjustments, and manage other features that control pricing for product offerings. Product pricing is used by your sales and order agents when creating opportunities, quotes, and sales orders in Sales Customer Relationship Management.")

   Use the Pricing Management application to create the price lists and price list lines, define pricing adjustments, and manage other features that control pricing for product offerings. Product pricing is used by your
   sales and order agents when creating opportunities, quotes, and sales orders in Sales Customer Relationship Management.
4. [Configuring Quote Management](https://www.servicenow.com/docs/bAkNWLjCRwxkDFIzqanuYA "Learn how to set up Quote Management so that your sales agents can create and manage customer quotes.")

   Install the Quote Management application to enable your sales agents to generate sales quotes for products or services that a customer wants to buy.
5. [Configure Customer Contracts and Entitlements](https://www.servicenow.com/docs/unK3pctKXWdBxeQ7Xm3A6g "Use the Customer Contracts and Entitlements application to configure and display customer contracts and entitlements.")

   Configure the Customer Contracts and Entitlements application to configure and display customer service contracts and entitlements.
6. [Configure Sales Agreement Management](https://www.servicenow.com/docs/fTQLiENc4fnArD2ljAT3fg "Use the Sales Agreement Management application to create sales agreements between a buyer and a seller for future transactions.")

   Activate the Sales Agreement Management plugin to enable users to create and manage sales agreements. This application enables users to create sales agreements between a buyer and a seller for future transactions.
{#configuring-cpq__ol_qyk_hqx_khc}