---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Configuring Jeopardy Management

# Configuring Jeopardy Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can configure Jeopardy Management to monitor tasks in a fulfillment plan and alert managers about the jeopardy levels.  
There are several steps to set up Jeopardy Management in Order Management as listed in the following table.{#configuring-jeopardy-management__table_wnk_l1d_rxb__entry__2}

| Configuration actions | Description |
|-|-|
| [Define Jeopardy-enabled fulfillment workflows](https://www.servicenow.com/docs/afBpkqXE~b3LdCwiuxX~Mw "Create jeopardy-enabled fulfillment workflows using Workflow Studio. The workflows enable Jeopardy Management to track task completion times and manage risk.") | Define subflows for product and service specifications using the following Jeoapardy-specific Workflow Studio actions: * Create Order Planned Task * All Place Holder Tasks Created for Domain Order * Set Task Relationships * All Relationships Created for Order Tasks on Domain Order * Set Order Task State {#configuring-jeopardy-management__ul_ct5_tzr_fyb} All tasks are created in a Draft state. |
| [Configure the Order Jeopardy Enablement Policy](https://www.servicenow.com/docs/HFoIYKzauIofPwxm6GNIcQ "Add Jeopardy Management workflows to product and service specifications using the Order Jeopardy Enablement Policy in Workflow Studio.") | Enable Jeopardy Management for product and service using the Order Jeopardy Enablement Policy in Decision Builder. Note: Enable Jeopardy Management for all fulfillment flows in an order or specification. |
| ../task/create-sla-definitions.html | Define service level agreements (SLA) based on request type and specify the proper start and end conditions to monitor order task progression. |
| [Configuring Jeopardy Management](https://www.servicenow.com/docs/on9QEk~8TllyCTX30NjCBQ "You can configure Jeopardy Management to monitor tasks in a fulfillment plan and alert managers about the jeopardy levels.") | Set up decision policy tables to retrieve jeopardy information. Policy tables include: * Configure Order Task Assignment Policy * Configure Order Line Jeopardy Level Calculation Policy * Configure Order Task Jeopardy Level Calculation Policy {#configuring-jeopardy-management__ul_arc_jbq_fyb} |
| [Set business hours for tasks in Jeopardy Management](https://www.servicenow.com/docs/KsSboPkdQHUWzBZ1zT6Sdg "Use the sn_ind_tmt_orm.order_task_schedule system property to set business hours for tasks in Jeopardy Management.") | Use the sn_ind_tmt_orm.order_task_schedule system property to set business hours for tasks. |
[Table 1. Jeopardy Management setup]

{#configuring-jeopardy-management__table_wnk_l1d_rxb}

## Additional attributes in Jeopardy Management {#configuring-jeopardy-management__section_c44_whc_dyb}

The following section contains additional information about Jeopardy Management:

* Is Jeopardy Management domain separated? Yes.
* How does Jeopardy Management interact with domain separation? Tables are domain separated.
* Does Jeopardy Management introduce new roles or access control list (ACL)? Yes, read access for the Task SLA table (task_sla) is granted to the following roles:
  * sn_ind_tmt_orm.service_order_agent
  * sn_ind_tmt_orm.order_fulfilment_agent
  {#configuring-jeopardy-management__ul_ohw_vlc_dyb}
{#configuring-jeopardy-management__ul_o3w_qlc_dyb}

## Demo data {#configuring-jeopardy-management__section_el5_f1x_1yb}

If you have a Telecommunications subscription, the following fulfillment subflows are included with the demo data for Order Management for Telecommunications and Media:

* Ethernet Edge Device Fulfillment
* Ethernet Modem Fulfillment
* Change Ethernet Edge Device
* Disconnect Ethernet Edge Device
* Disconnect Ethernet Modem
* Network Interface Profile Fulfillment
* Change Network Interface Profile
* Disconnect Network Interfact Profile
* EVC Configuration Fulfillment
* Disconnect EVC Configuration Service
{#configuring-jeopardy-management__ul_bkm_j1x_1yb}
**Related concepts**   

* [Jeopardy Management](https://www.servicenow.com/docs/LXLLLH6mBbiHn6Qfqcwfdg "Jeopardy Management is a risk assessment tool that monitors fulfillment tasks, assesses the risk level, and alerts fulfillment managers when the assigned task time is in jeopardy.")
* [Monitoring order jeopardy](https://www.servicenow.com/docs/ytqKpWdSEoH6x84PJp68Sw "Order managers and agents can monitor jeopardy-enabled fulfillment tasks. When a task enters jeopardy, managers can take action to ensure the fulfillment workflow isn’t delayed.")