---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Without guided setup

# Set up ServiceNow
CPQ Configurator without guided setup {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Plan and configure your implementation of the ServiceNow
CPQ Configurator. Product catalog admins and agents use the Configurator in the CSM Configurable Workspace, while users using self-service features use it in the Business Portal.

## Configuration overview {#configuring-servicenow-cpq__cf-config-parent-checklist}

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Install the following plugins searching by name or ID; if the plugin does not appear in the results, request it from the ServiceNow Store. Select a version and Load demo data as required.
   * CSM and FSM Workspace Foundation(sn_cwf_wrkspc)
   * Order Management (sn_ind_tmt_orm)
   * Product Catalog Management Core (sn_prd_pm)
   * Price Management (sn_csm_pricing)
   * Quote Management Application (sn_quote_mgmt)
   * Product Configurator (sn_prd_config_ui)
   * Customer Life Cycle Management Workflows (sn_l2c_cust_flows)
   * Product and pricing rules (sn_csm_price_mtrx)
   * Opportunity Management Application (sn_opty_mgmt)
   * Product Offering Recommendations (sn_prd_pm_ra)
   * Order Management Portal (sn_ord_mgmt_portal)
   * Order Operations Case Management (sn_order_case)
   * Case Management for Invoice Operations (sn_csm_invoice)
   * Sales Cart (sn_sales_cart)
   * Customer Life Cycle Managment Self Service (sn_clm_selfservice)
   * Customer Service Portal (sn_csm_portal)
   * CPQ Integration (sn_cpq_intg)
   * CPQ Configurator (sn_cpq_config)
   * Contracts and Entitlement Workflows (sn_contract_ent_wf)
   * Sales Quota Application (sn_quota_app)

   {#configuring-servicenow-cpq__ul_clh_xd5_djc}  
   The following are dependent plugins that are installed with the above mentioned plugins. Review and install the plugins if they aren't installed already.
   * Product Catalog Management Core (sn_prd_pm) - installed with Price Management, Product Configurator, Product Offering Recommendations
   * Customer Life Cycle Management Workflows (sn_l2c_cust_flows) - installed with Order management and Quote Management Application, Contracts and Entitlement Workflows
   * Price Management (sn_csm_pricing) - installed with Product and pricing rules, Sales Cart
   * Order Management (sn_ind_tmt_orm) - installed with Order Management Portal, Order Operations Case Management
   * CPQ Integration (sn_cpq_intg) - installed with CPQ Configurator
   {#configuring-servicenow-cpq__ul_hjz_3fs_3kc}
3. [Set up instance for ServiceNow CPQ integration](https://www.servicenow.com/docs/iPkQHIlF7lhTz6bIqyXtwA "Set up a ServiceNow instance, generate a JSON Web Token (JWT), and authenticate API calls to ServiceNow CPQ.").
4. [Request a ServiceNow CPQ tenant](https://www.servicenow.com/docs/kBklv9PvDU_pmE4rqDcHaQ "Submit a support ticket on Now Support to request a ServiceNow CPQ instance for use with your ServiceNow instance.")
5. [Connect your instance with ServiceNow CPQ instance](https://www.servicenow.com/docs/Pi8avAFGhiz8ASRRFqBgjg "Set up the connections between the ServiceNow instance and the ServiceNow CPQ instance.").
6. [Set up an external connection in ServiceNow CPQ](https://www.servicenow.com/docs/5nbs~~fJgMfz3Rdq4pajaQ "Set up an external connection in ServiceNow CPQ by copying the client ID and client secret of the CPQ.ai Auth record.").
7. [Enable the ServiceNow CPQ Configurator](https://www.servicenow.com/docs/iFPHq~AxyrtOnpGB23Lbkw "Use the sn_prd_pm.enable_advanced_configuration system property to turn on the ServiceNow CPQ Configurator, an interface for adding customizable products to Sales Customer Relationship Management transactions.").

   If you're currently using the Sales Customer Relationship Management product configurator and want to use the ServiceNow
   CPQ Configurator, enable the enable_advanced_configuration system property.
{#configuring-servicenow-cpq__cf-config-parent-tasks-ol}

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