---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Set up connection

# Connect your instance with ServiceNow CPQ instance {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up the connections between the ServiceNow instance and the ServiceNow CPQ instance.

## Before you begin

Role required: admin

## Procedure

1. Set the application scope to CPQ Integration using the scope selection menu icon in the Unified Navigation menu.
2. Navigate to https://\<service_instance_url\>/oauth_entity.do?sys_id=3b119df83b566210a0c0989e53e45a15.
   1. Update the Redirect URL to https://\<tenant-url\>/login/oauth2/code/\<tenant-name\>-login.  
      * The tenant-name is the name of the \<service_instance\> site (for example, logiksite-som). The tenant-url is the full URL of the site (for example, logiksite-som.test.logik.io)
      * Example: https://logiksite-som.test.logik.io/login/oauth2/code/logiksite-som-login

      {#connect-sn-instance-logik__ul_y1v_4rp_4hc}  
      Note:  
      The redirect URL details is provided in the email that you receive after the request for a new ServiceNow CPQ instance is complete.
   2. Select Activate check-box.
   3. Select Update.
   {#connect-sn-instance-logik__substeps_a2m_xqp_4hc}
3. Navigate to All and enter <kbd class="ph userinput">sys_proprties.list</kbd> in the Filter search box.
   1. Open the sn_cpq_intg.tenant_url system property.
   2. Enter <kbd class="ph userinput">https://&lt;tenant-url&gt;.logik.io</kbd> in the Value field.
   3. Select Update.
   {#connect-sn-instance-logik__substeps_bvm_bsp_4hc}
4. Navigate to AllCPQ Administration to validate the connection to ServiceNow CPQ.  
   If ServiceNow CPQ fails to open, check the previous steps for any incorrect values (typing errors and trailing slashes).
5. Generate the Admin API key in ServiceNow CPQ using the following steps.
   1. Log in as admin and navigate to AllCPQ AdministrationUtilitiesAdmin API Keys.
   2. Enter the values for Name and User ID.  
      Enter the same value for both the fields. The default value is admin.
   3. Set an Expiration Date far in the future.
   4. Select Admin permissions.  
      This will auto select Read, Edit, Deploy, and Bulk.
   5. Select Save and copy the token.  
      Important:  
      Be sure to do this step. After closing the confirmation modal, the token will no longer be accessible.
   {#connect-sn-instance-logik__substeps_p3n_v5p_4hc}
6. Populate the Connection and Credential Aliases using the following steps.
   1. In ServiceNow Sales CRM, navigate to https://\<service_instance_url\>/now/workflow-studio/integration/connection
   2. Select Advanced Setup of the CPQ -- Sync connection.
   3. Select CPQ --Sync Connection in the Connections related list.  
      * Enter <kbd class="ph userinput">https://&lt;logik-tenant-url&gt;.logik.io</kbd> in the Connection URL field. Ensure there is no ending slash added in the connection URL value.
      * Select Active check-box (if not already).
      * Select Submit.
      {#connect-sn-instance-logik__ul_upx_wxp_4hc}
   4. Select the value CPQ -- Sync Token in the Credential column of the CPQ --Sync Connection record in the Connections related list.
   5. In the API Key field, enter the value Bearer {admintoken}, replacing {admintoken} with the token copied from Step 5e.  
      For example: Bearer _53eT_sxJHJ5rcfgXe8-8LDEK3Of1zHpQ
   6. Select Save.
   {#connect-sn-instance-logik__substeps_mxd_nwp_4hc}

## What to do next

[Set up an external connection in ServiceNow CPQ](https://www.servicenow.com/docs/5nbs~~fJgMfz3Rdq4pajaQ "Set up an external connection in ServiceNow CPQ by copying the client ID and client secret of the CPQ.ai Auth record.")
**Related tasks**   

* [Request a ServiceNow CPQ tenant](https://www.servicenow.com/docs/kBklv9PvDU_pmE4rqDcHaQ "Submit a support ticket on Now Support to request a ServiceNow CPQ instance for use with your ServiceNow instance.")

*[\>]: and then