---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Contact form in Outlook add-in

# Contact form in the ServiceNow CRM for Outlook add-in {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Field descriptions for creating a contact record from the ServiceNow CRM for Outlook add-in.
{#contact-fields-outlook__contact-fields-table__entry__2}

| Field | Description |
|-|-|
| First name | First name of the contact. |
| Last name | Last name of the contact. |
| Email | Email address of the contact pre-populated from the From field of the email header. |
| Business phone | Business phone number of the contact. |
| Mobile phone | Mobile phone number of the contact. |
| Account | Account associated with the contact. |
| Title | Job title of the contact. |
| Time zone | Time zone of the contact. This field is set to the system setting by default. |
| Language | Preferred language of the contact. This field is set to the system setting by default. |
| Notification | Option to enable notifications for this contact. |
[ ]

{#contact-fields-outlook__contact-fields-table}
**Related tasks**   

* [Associate an email with an existing CRM record](https://www.servicenow.com/docs/md0UwwSeOTKC_YhN2WJ3hw "Link an email to an existing lead, account, contact, or opportunity record directly from Microsoft Outlook. Associating emails with CRM records helps maintain a complete engagement history without having to switch between applications.")