--- sourceDocument: Australia Sales Customer Relationship Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Sales Customer Relationship Management ft:clusterId : - omgmt bundleId : - omgmt workflow : - Customer and Industry --- # Config Converse # Config Converse {#ariaid-title1} Release version: Australia Updated March 23, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Config Converse Config Converse is a feature within ServiceNow CPQ that enables users to create simple or complex product configurations using natural language. By leveraging artificial intelligence, it simplifies and accelerates the configuration process, allowing users to specify requirements in everyday language rather than navigating complex configuration interfaces. Show full answer Show less ## Enabling Config Converse * First, submit a support request via the ServiceNow Support portal to enable AI features for ServiceNow CPQ. * Once AI features are enabled, in ServiceNow CPQ Admin, enable **Smart Predict** and **Config Converse** under Utilities settings. * Enable Config Converse on a layout within a blueprint by editing the layout properties and activating the Config Converse option. * Optionally, set a default landing page for Config Converse on the layout, which presents users with a natural language prompt and configuration scenario menus. * Users can choose to skip Config Converse and use the traditional configuration page if desired. ## Using Config Converse * Users enter configuration requests in natural language into a prompt box and initiate configuration generation by clicking **Generate configuration**. * Config Converse intelligently identifies and updates relevant fields based on the input to produce a tailored configuration that meets the specified requirements. * Depending on the configuration, a bill of materials (BOM) is also generated automatically. * An AI pane displays configuration details as the system processes the request. * After the initial configuration, users can specify further changes using natural language or manually adjust the configuration outside of Config Converse. ## Practical Benefits for ServiceNow Customers * Simplifies the configuration process by removing the need to understand complex forms or interfaces. * Speeds up configuration creation by interpreting natural language inputs. * Enhances accuracy by leveraging AI to identify relevant configuration fields and generate BOMs. * Provides flexibility to refine configurations dynamically through conversational interaction or manual editing. With Config Converse, you can use natural language to create simple or complex configurations. The new Config Converse feature can make creating new configurations easier and faster by using natural language to leverage artificial intelligence. ## Enable Config Converse {#cpq-config-converse__section_ik2_pp5_r3c} To enable Config Converse, follow these steps: 1. Submit a support request to enable AI features for ServiceNow CPQ. To submit a support request, use the [ServiceNow Support portal](https://support.servicenow.com). For step-by-step instructions, see [Create a case on Now Support for CPQ Customers](https://support.servicenow.com/kb?sys_kb_id=d67d3e71475d7a90f64de825126d4326&id=kb_article_view). You'll receive a message confirming that the features have been enabled. When the features are enabled, continue to step 2. 2. In ServiceNow CPQ Admin, click Utilities. 3. On the Utilities page, open the settings. 4. Click to set Enable Smart Predict. 5. Click to set Enable Config Converse. {#cpq-config-converse__ol_wml_qp5_r3c} When Config Converse has been enabled, follow these steps to enable the feature on a layout that's part of a blueprint: 1. In ServiceNow CPQ Admin, click to open a blueprint. 2. Click to open a layout for editing, and then access the layout properties by clicking the gear icon. 3. In the Layout Properties window, scroll down to the Config Converse section and click to set Enable Config Converse. 4. If you want to create a default landing page for Config Converse in this layout, click Use Landing Layout. When the landing page is enabled, users see a window where they can enter a configuration request using natural language. Depending on the landing page settings, they may also be presented with other options, such as the ability to choose from a menu of configuration scenarios. Users can choose to skip using Config Converse and go to the regular configuration page by clicking Skip. {#cpq-config-converse__ol_xns_rp5_r3c} ## Use Config Converse {#cpq-config-converse__section_cgz_qq5_r3c} To use Config Converse, type a configuration request into the prompt box, and then click Generate configuration. Use natural language. For example, you might enter a request like the following: I need to config a workload type of AI/ML using unstructured data types. Data will be accessed moderately frequently, with a data size of 20 TB, a growth rate of 20%, and 99.99% uptime. Data should be retained for two years. Setup will be handled in house. Config Converse searches for relevant fields based on the information in the prompt and updates the fields to generate a configuration that meets the requirements you provide. Depending on the configuration, a bill of materials (BOM) is also created. As the configuration is generated, a Configuration AI pane appears that shows the details of the new configuration. When the initial configuration is complete, the user is prompted to specify any changes to be made. These changes can also be specified using natural language. Users can also modify the configuration without using Config Converse.