---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Override the shopping cart total when a null-priced item is included

# Override the shopping cart total when a null-priced item is included {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
To avoid displaying an incorrect total price, show a custom string when a bill of materials includes an item with a null price.

## Before you begin

Role required: Admin

## About this task

When a BOM contains null-priced items, the total price may be incorrect. When this is the case, the administrator can define a string to display in place of the BOM total.

## Procedure

1. In the layout editor, open the product list properties.  
2. In the properties dialog, set Override display of Total for incomplete pricing to true, and enter the string to display in the total's place.  
3. Click Save.
**Related tasks**   

* [Set a custom message for zero-priced and null-priced items](https://www.servicenow.com/docs/ycwg~~Xqm8XBw4HxpvhVyQ "Customize how zero-priced and null-priced items appear in ServiceNow CPQ layouts. Replace $0.00 or missing prices with custom messages—such as “Included,” “Pending,” or “Price TBD”—across product pickers, picklist extensions, and shopping cart components for clearer user communication.")  
**Related reference**   

* [Availability of price value overrides](https://www.servicenow.com/docs/m01PPrXYIRT6auIKw5ExQA "See which component types accept price-value overrides for zero-priced and null-priced items.")