---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Create approval chains

# Create approval chains {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Optionally create approval chains that control the sequence in which two or more approval rules (steps) are run.

## Before you begin

Role required: sn_adv_appr_mgmt.approval_rule_admin, sn_adv_appr_mgmt.approval_rule_writer

## About this task

Use chains to control the execution of approval steps that are run based on the approval rule order:

* Within a chain, steps run sequentially.
* Across chains, chains can run sequentially or in parallel, based on the chain order value. Chains with the same order value run in parallel.
* If you don't define chains, approval rules run in parallel.
{#create-approval-chain__ul_dyp_lm5_l3c}

## Procedure

1. Navigate to WorkspacesCSM/FSM Configurable Workspace.
2. Select the List icon .
3. Navigate to Advanced ApprovalsApproval Chain.
4. Select New.
5. Enter the Name of the approval chain.
6. Enter the Order in which the approval chain is to be run.  
   For example, entering 1 as the Order indicates that this chain is run first in the approval workflow sequence.
7. Select the Approval configuration that identifies the Sales Customer Relationship Management entity for the approval workflows, such as Quote.
{#create-approval-chain__steps_klg_5zx_j3c}

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