---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Create an approval configuration

# Create an approval configuration {#ariaid-title1}

Release version: Australia  
Updated March 20, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create an approval configuration for a Sales Customer Relationship Management entity, such as quotes.

## Before you begin

Role required: sn_adv_appr_mgmt.approval_rule_admin or sn_adv_appr_mgmt.approval_rule_writer

## About this task

An approval configuration is a container for the workflow elements that you define for a specified entity, such as the conditions that trigger approval workflows for related approval rules. You can also enable certain features for the configuration:

* Allow email consolidation: Option that consolidates multiple, separate approval request emails for the same approver (or group) into a single approval request email, instead of sending multiple individual approval request emails. Consolidated email approval requests are held until the final relevant approval sequence for that approver is ready. The approval engine then routes the consolidated request to the approver (or group).
* Escalations: Enable escalations, which is a mechanism for reassigning an approval request to another approver when the original approver does not take action within a defined time. If you enable this feature, you also define the escalation details in approval rules, such as the escalation assignee and length of time allowed for approval completion before the request is reassigned.
* Auto reminders for approval tasks: Option that enables approval reminder notifications to be sent automatically to approvers, based on a reminder schedule that you set.
{#create-approval-configuration__ul_xts_jty_r3c}

## Procedure

1. Navigate to WorkspacesCSM/FSM Configurable Workspace.
2. Select the List icon .
3. Navigate to Advanced ApprovalsAll Approval Configurations.
4. Select New.  
   On the Approval Configuration form, fill in the fields to create a configuration for an entity, such as quotes. For field descriptions, see the [Approval Configuration form](https://www.servicenow.com/docs/_c2WN~bNZ1vWsehcXVcsfQ "Field descriptions for the Approval Configuration form in Advanced Approval Management.").
5. Select Save.  
   The approval configuration for the specified entity is created.  
   Note:  
   A Sales Customer Relationship Management entity can have only one approval configuration.

## What to do next

[Create conditions that trigger approval workflows](https://www.servicenow.com/docs/JrymQ2nv2pKxZTDWhcBBTg "Define one or more conditions that apply company policies, such as legal guidelines or pricing rules, to trigger an approval workflow. Also enable the smart reapprovals feature, which allows previous approvals to be used for a resubmitted approval.")

*[\>]: and then