---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Define an approval group

# Define an approval group {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Define the approval group, such as a contract or finance group, and the associated approval rule that they review during the approval process.

## Before you begin

[Define the approval rule](https://www.servicenow.com/docs/~MTbx9F0aJKT_OahQcyk1Q "Define rules for approval workflows. An approval rule identifies the functional approver for the workflow, such as a Finance Manager or Operations Manager. The rule also associates approvers with the appropriate approval trigger conditions, and defines escalation details for reassigning approvals to another approver for the rule.") associated with this approval group.

Groups are set up in the Group \[sys_user\] table. For more information on creating groups, see [Create a user group](https://www.servicenow.com/docs/access?context=t_CreateAGroup&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

Role required: sn_adv_appr_mgmt.approval_rule_admin, sn_adv_appr_mgmt.approval_rule_writer

## Procedure

1. Navigate to WorkspacesCSM/FSM Configurable Workspace.
2. Select the List icon .
3. Navigate to Advanced ApprovalsApproval Groups.
4. Select New.
5. In the Approval rule field, select the approval rule associated with the approver.
6. In the Group field, select the group who approves the approval step controlled by the selected approval rule.  
   Note:  
   The members of the group must have the sn_adv_appr_mgmt.approval_request_approver role assigned to them.
7. Select Save.

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