---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Create specification characteristics

# Create specification characteristics {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Define characteristics for a product, service, or resource specification.

## Before you begin

[Create product characteristics and characteristic options](https://www.servicenow.com/docs/iLpq~0sU7kJ~DmDQy3ZBMw "Add product characteristics and characteristic options that you can later add to your product offerings in Sales Customer Relationship Management.") that can be selected for a specification.

Role required: sn_prd_pm.product_catalog_admin

## Procedure

1. In the CSM Configurable Workspace, select the List view.
2. Navigate to Specifications and select the specification for which characteristics are to be defined.
3. In the Specification Characteristics tab, select New.
4. In the form, fill in the fields.  
   {#create-specification-characteristic__table_m5z_prp_g1c__entry__2}

   | Field | Description |
   |-|-|
   | Characteristic | Characteristic for the specification. Select the characteristic. |
   | Characteristic option | Characteristic option for the product offering. Select a characteristic option. |
   | Order | Numerical order for the options. Options designated with the number 1 appear first in the order. |
   | Specification | Name of the specification that you selected. |
   | Mandatory | Option indicating that the characteristic option is required to complete the order. |
   | Default | Option indicating this characteristic option is the default choice. |
   [Table 1. Create New Specification Characteristic form]

   {#create-specification-characteristic__table_m5z_prp_g1c}
5. Select Save.
{#create-specification-characteristic__steps_nwj_szr_sfc}
**Related concepts**   

* [Using product catalogs](https://www.servicenow.com/docs/zrKc~q2gpoLSyf3tuVZMGA "The product catalog provides a visual display of the available product offerings that can be added to a Sales Customer Relationship Management transaction, such as an opportunity, quote, or order. Use the catalog interface to add simple products and complex products that can be further customized.")
* [Product Catalog Management](https://www.servicenow.com/docs/jMd8j_ik0Z3CBtkQHcnmoQ "Product Catalog Management enables your organization to manage your product offerings by grouping them into catalogs and categories, which streamlines the ordering process and helps manage leads, opportunities, quotes, and orders in Sales Customer Relationship Management.")