---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Creating orders

# Creating orders in Order Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Familiarize yourself with the steps for creating customer or service orders in Order Management using the CSM/FSM Configurable Workspace.  
The following illustration lists the high-level steps for creating a fresh order with the Add action type. At this stage, the order agents focus on capturing commercial details such as quantity, product configuration, and pricing for placing an order. Fulfillment agents capture technical details required for fulfilling the order in the order enrichment stage.Figure 1. Order creation process  
1. Initiate the order process from the CSM/FSM Configurable Workspace.
2. Input delivery information, including the shipping and billing preferences.
3. Select and include desired products into the order using the product catalog.Customize configurable products using the product configurator.

4. Review order line items and customize product specifications such as quantity, options, or attributes.
5. (Optional) Apply manual price adjustments.
6. (Optional) Include any products that are covered under warranties, service plans, and so on.
7. Finalize and submit the order for further processing and fulfillment.  
Note:  
If you add a sales agreement while creating the order, only the products listed in the sales agreement are available for selection.
**Related concepts**   

* [Configuring Order Management](https://www.servicenow.com/docs/V6Ob32wjiBt1xlYB2mvA_w "Learn how to configure the features and components that you need for customer and service order processing, depending on whether you are a provider or an enterprise customer.")
* [Order management](https://www.servicenow.com/docs/vgi5tPqIPm5dEdM156nN3Q "The Order Management application streamlines the order life cycle from capture to fulfillment. It automates decomposition, enrichment, and orchestration workflows, empowering users to accelerate delivery, reduce fallouts, and manage complex orders efficiently through a unified workspace and customer portal.")