---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Data model for PRM

# Data model for Partner Relationship Management {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Partner Relationship Management data model provides a framework to map the relationship between channel partners and programs.

Add data in the Channel Partner \[sn_prm_channel_partner\] and Partner Program \[sn_prm_partner_program\] tables and create a relationship between the two tables in the Partner Program relationship \[sn_prm_partner_program
sn_prm_partner_program_relationship\] table.
{#data-model-for-partner-relationship-management__table_rfz_1fw_1fc__entry__3}

| Task | Role | Description |
|-|-|-|
| [Configure Channel Partner table](https://www.servicenow.com/docs/rYuQoSIW3Yt48btOT7v7XA "With the Partner Relationship Management application, you can use the channel partner [sn_prm_channel_partner] table to manage and store information related to channel partners.") | * Enterprise admin (sn_prm.enterprise_partner_admin) * Channel partner writer (sn_prm.channel_partner_writer) {#data-model-for-partner-relationship-management__ul_pb1_nts_dfc} | Manage information related to channel partners. |
| [Configure Partner Program table](https://www.servicenow.com/docs/DLt4fjz09k4j~3V91BGOpg "With the Partner Relationship Management application, enable channel partners to participate in structured initiatives designed to drive revenue, enhance market reach, and build customer relationships by using the Partner Program [sn_prm_partner_program] table.") | * Enterprise admin (sn_prm.enterprise_partner_admin) * Partner program writer (sn_prm.partner_program_writer) {#data-model-for-partner-relationship-management__ul_o5p_4ts_dfc} | Enable channel partners to participate in structured programs to build customer relationships. |
| [Configure Partner Program Relationship table](https://www.servicenow.com/docs/_itQo2jVWPvyttgeUE9oPw "With the Partner Relationship Management application, you can establish a relationship between channel partners and partner programs.") | * Enterprise admin (sn_prm.enterprise_partner_admin) * Partner program relationship writer (sn_prm.partner_program_rel_writer) {#data-model-for-partner-relationship-management__ul_ehc_rts_dfc} | Establish a relationship between channel partners and partner programs. |
[Table 1. Configuration tasks for PRM data modelList of tasks and descriptions for the Partner Relationship Management tables.]

{#data-model-for-partner-relationship-management__table_rfz_1fw_1fc}
* **[Configure Channel Partner table](https://www.servicenow.com/docs/rYuQoSIW3Yt48btOT7v7XA)**   
  With the Partner Relationship Management application, you can use the channel partner \[sn_prm_channel_partner\] table to manage and store information related to channel partners.
* **[Configure Partner Program table](https://www.servicenow.com/docs/DLt4fjz09k4j~3V91BGOpg)**   
  With the Partner Relationship Management application, enable channel partners to participate in structured initiatives designed to drive revenue, enhance market reach, and build customer relationships by using the Partner Program \[sn_prm_partner_program\] table.
* **[Configure Partner Program Relationship table](https://www.servicenow.com/docs/_itQo2jVWPvyttgeUE9oPw)**   
  With the Partner Relationship Management application, you can establish a relationship between channel partners and partner programs.
* **[Configure Program Segment Mapping](https://www.servicenow.com/docs/SWa0wemTyc9TVXmSY3S6sw)**   
  Establish a mapping between a program and a segment on the program segment mapping (sn_prm_program_segment_mapping) table to determine which segment belongs to which partner program.
* **[Configure Program Segment Criteria](https://www.servicenow.com/docs/BHYnHnkcn8pvNBRTg64DCg)**   
  Create records in the program segment criteria (sn_prm_program_segment_criteria) table based on different records on the entity criteria (sn_req_criteria_customer_condition) table and segments.
* **[Configure Program Criteria](https://www.servicenow.com/docs/as_b9EShmoTsP4Dn8G4U9g)**   
  Establish a mapping between the partner program (sn_prm_partner_program_relationship) table and the entity criteria (sn_req_criteria_customer_condition) table.

**Related concepts**   

* [Roles and components of Partner Relationship Management](https://www.servicenow.com/docs/IAkrdLQgzS3QhQI44ec7eA "The Partner Relationship Management application uses roles to manage access, identify users, and establish relationships between enterprises and channel partners.")  
**Related tasks**   

* [Install Partner Relationship Management](https://www.servicenow.com/docs/TjJnJFqQxgiIKhP7gSvRPA "Install the Partner Relationship Management plugin (com.snc.partner_relationship_management), along with the demo data and installations that are related to ServiceNow Store applications and plugins.")