---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Entitlement form

# Entitlement form {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
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## Summary of Entitlement form

The Entitlement form in Customer Contracts and Entitlements enables you to create and manage entitlements linked to customer contracts.
This form captures essential details about the entitlement, associated products, accounts or consumers, contract lines, and pricing information.
It helps maintain accurate records of service rights and pricing throughout the lifecycle of customer contracts.
Show full answer Show less  

## Key Features

* **Identification Fields:** Capture the entitlement name, associated product, and the unique internal contract number (non-editable).
* **Account and Consumer Association:** Link the entitlement to an account or consumer. New accounts or consumers can be created if none exist.
* **Location and Product Specification:** Define the service location and map product specifications manually to the sold product.
* **Contract Line and State Management:** Track the related customer contract line and monitor entitlement state (Draft, Active, Expired, Canceled, Suspended), which inherits from the parent contract line.
* **Validity Period:** Set entitlement start and end dates indicating activation and expiration.
* **Sold Entitlement and Product Offer:** View the sold product name (read-only if manually created) and map product offerings to order line items.
* **Renewal Tracking:** Manage renewals with fields identifying the original entitlement (Renewal root) and previous entitlements (Renewed from).
* **Pricing and Subscription Details:** Access subscription terms, start and end dates, price lists, unit net price, and pricing methods (one-time or recurring).
* **Pricing Periodicity and Cumulative Prices:** For recurring pricing, specify billing frequency (monthly, quarterly, semiannually, annually) and view cumulative prices rolled up from parent and child contract lines, including one-time and recurring charges.

## Key Outcomes

Using the Entitlement form, ServiceNow customers can accurately define, track, and manage customer entitlements linked to contracts and products. The form ensures clarity on product access duration, contract state, and pricing structures, facilitating effective contract administration and renewals. Pricing transparency through detailed subscription and cumulative pricing data supports financial oversight and customer billing accuracy.  
The Entitlement form can be used to create entitlements in Customer Contracts and Entitlements.
{#entitlement-form__table_jtd_tbk_bzb__entry__2}

| Field | Description |
|-|-|
| Name | The name of the entitlement. |
| Product | The product associated with the entitlement. |
| Contract | The internal unique identification number that is generated when the customer contract is created. This number isn't editable. |
| Account | The name of the account associated with this contract. Note: * A customer contract can be associated with either an account or a consumer. * An account can be created if no account is found by selecting New on the Accounts form. For more information on the fields in the Account form, see [Account form](https://www.servicenow.com/docs/access?context=customer-service-account-form&version=australia&pubname=australia-customer-service-management&ft:locale=en-US). {#entitlement-form__ul_mvp_zbk_bzb} |
| Location | The service or installation location. |
| Product specification | The product specification that is mapped to the sold product. Note: Configure this field manually on the entitlement form using form layout. |
| Consumer | The name of the consumer associated with this contract. Note: If no consumer record is found, you can create a consumer and add it to the customer contract. For more information, see [Create a consumer record](https://www.servicenow.com/docs/access?context=create-a-consumer-record&version=australia&pubname=australia-customer-service-management&ft:locale=en-US). |
| Customer contract line | The name of the related customer contract line. |
| State | The current state of the entitlement: * Draft * Active * Expired * Canceled * Suspended {#entitlement-form__ul_qwp_zbk_bzb} Note: The state of the entitlement is inherited from its parent contract line. |
| Start date | The entitlement activation date. |
| End date | The date when the entitlement ends. |
| Sold entitlement | The name of the sold product that is added to the entitlement. Note: * If the entitlement is created manually, this field remains read-only. * The field must have the same state as its related entitlement. * The field becomes invalid when entitlements are created via integration. {#entitlement-form__ul_tvm_gf2_pzb} |
| Product offer | The product offering that is mapped to the order line item. |
| Renewal root | An entitlement can be renewed multiple times. Renewal root refers the entitlement reference of the first or base service entitlement. |
| Renewed from | An entitlement can be renewed multiple times. Renewed from field refers to the previous entitlement that was renewed. |
[Table 1. Entitlement form]

{#entitlement-form__table_jtd_tbk_bzb}

You can see the pricing information on an entitlement for subscription contracts that helps you in reviewing your contract information.
{#entitlement-form__table_j21_txb_tdc__entry__2}

|   |   |
|-|-|
| Term (Months) | Validity period of having access to the service or product. |
| Subscription Start Date | Start date of the contract subscription. |
| Subscription End Date | End date of the contract subscription. |
| Price List | Price list associated for servicing the product. |
| Unit net price | The price for each unit within the product offering. The net price of a single unit of the sold product. |
| Pricing method | The pricing method for the selected sold product. It can be one-time or recurring. One-time pricing charges one fee for the product offering. Recurring pricing lets you set the pricing periodicity. |
| Periodicity | The frequency of the pricing method. It can be monthly, quarterly, semiannually, or annually. This field becomes valid only when the method in the Pricing method field is a recurring payment. |
| One Time Price | Represents one-time charges to be paid for the product or service. |
| Monthly Recurring Price | Represents the price that the customer is supposed to pay monthly during usage of the product. |
| Annual Recurring Price | Represents the price to pay annually during usage of the product. |
| Cumulative one-time price | Represents one-time charges to be paid for the parent line and all the child line items. |
| Cumulative monthly recurring price | Represents monthly price for the parent line and all the child line items |
| Cumulative annual recurring price | Represents annual price for the parent line and all the child line items. |
| Cumulative net price | Represents the total price of the contract line by calculating the roll-up amount of all root lines. |
[Table 2. Subscription \& Pricing]

{#entitlement-form__table_j21_txb_tdc}