---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Get approval history and status in an MCP client

# Get approval history and status in an MCP client {#ariaid-title1}

Release version: Australia  
Updated July 9, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Retrieve the approval history and status for a quote approval by using natural language in a Model Context Protocol (MCP) client. You can use this information to review past approval decisions and check the progress of an
in-progress approval.

## Before you begin

The following applications must be installed and configured on your ServiceNow instance:

* Advanced Approval Management AI
* Quote Management
{#get-approval-history-mcp__ul_z4q_vbm_tjc}

Input required: Number of an active quote.

Role required: sn_adv_appr_mgmt.approval_request_writer or sn_adv_appr_mgmt.approver

## About this task

The Approval Details tool in Advanced Approval Management AI retrieves the approval activity for a quote. You can check the current status of a submitted quote and review decisions made during the approval process.

Enter a natural language request in your MCP client to run the tool.

## Procedure

1. Open your MCP client application, which is connected to your ServiceNow instance using the Sales CRM Common Server.
2. In your MCP client, enter a natural language request to get the approval history for a quote.  
   The following examples show typical requests for retrieving the approval history:
   * <kbd class="ph userinput">Show me the approval history for quote QT0001006.</kbd>
   * <kbd class="ph userinput">What approvals have been completed for QT0001006?</kbd>
   * <kbd class="ph userinput">Who has approved quote QT0001006 so far?</kbd>
   * <kbd class="ph userinput">Who rejected this QT0001006 and why?</kbd>
   * <kbd class="ph userinput">Who recalled this quote?</kbd>
   * <kbd class="ph userinput">What is the full approval path for this quote?</kbd>
   {#get-approval-history-mcp__ul_xzm_bgs_zjc}  
   The MCP client returns the approval history for the quote, which may include:
   * The approvers who have acted on the quote
   * The decision made by each approver (for example, approved or rejected)
   * The date and time of each approval action
   * Any comments or rejection reasons provided by approvers
   {#get-approval-history-mcp__ul_x41_2hs_zjc}

## What to do next

Depending on your role and the state of the quote, you can submit the quote for approval if you're a requester. If you're an approver, you can approve or reject an approval request for a
quote.