---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Install sequences

# Install Customer Engagement Sequences {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can install the Customer Engagement Sequences application (com.sn_crm_sequence) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

## Before you begin

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Review the [Customer Engagement Sequences](https://store.servicenow.com/store/app/9979524e1b47261061c4eb18624bcb83) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

{#install-customer-engagement-sequences__ul_r2m_t1j_wfc}

Role required: admin

## About this task

The following items are installed with Customer Engagement Sequences:

* Roles
* Tables
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For more information, see [Components installed with Customer Engagement Sequences](https://www.servicenow.com/docs/TkRETs73iGFHnclKx1tSdw "Several types of components are installed with activation of the Customer Engagement Sequences plugin, including tables and user roles.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Customer Engagement Sequences application (com.sn_crm_sequence) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.  
   A list of the versions available to you are displayed.
3. Select a version from the list and select Install.  
   In the Review Installation Details dialog box, any dependencies installed with your application are listed.{#install-customer-engagement-sequences__p_id1_nfg_h1c}
4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. Select Install.
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**Related concepts**   

* [Using Customer Engagement Sequences](https://www.servicenow.com/docs/sr8jq3z6oPBoUB4wb5d2Og "Empower sales teams to automate and optimize customer engagement at every stage from initial outreach to renewal and expansion. By orchestrating both automated and manual steps, provide timely, relevant, and consistent engagement experience to every prospect and customer.")
* [Customer Engagement Sequences](https://www.servicenow.com/docs/XZMXp2EgnEvWK_7wD1b8mg "Customer Engagement Sequences is a playbook that consists of a series of automated and manual activities that can be set up to engage with leads and customers at every stage of their relationship with your business​ through various channels.")

*[\>]: and then