---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Install Segment Management

# Install Segment Management {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install the Segment Management plugin (com.snc.segment_mgmt), along with the demo data and installations that are related to ServiceNow® Store applications and plugins.

## Before you begin

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).

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Depending on your entitlements, you must install demo data after installation. Demo data comprises the sample records that describe application features for the common use cases.

Role required: admin

## About this task

The following items are installed with the Segment Management application (com.snc.segment_mgmt):

* Plugins
* Store applications
* Roles
* Tables
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For more information on viewing components that are installed with an application, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Segment Management application (com.snc.segment_mgmt) using the filter criteria and search bar.
3. In the Application installation dialog box, review the application dependencies.  
   Dependent plugins and applications appear if they're installed, or are currently installed, or must be installed. If any plugins or applications require installation, you must install them before you can install
   Segment Management.
4. If you want to install demo data, do one of the following depending on your entitlements.

   | Demo data install task | Description |
   | If demo data is available and you want to install it | 1. Select the Load Demo Data option. 2. Select Install. {#install-segment-management__ol_u11_3lj_21c} Important: If you don't load the demo data during installation, it's unavailable to load later. |
   | If the Load Demo Data option isn't available but you want demo data | Load the demo data after installing Segment Management. 1. Install Segment Management (com.snc.segment_mgmt). 2. Navigate to the All and in the Filter, type <kbd class="ph userinput">v_plugin.list</kbd>. 3. In the System Plugin list, search for Segment Management plugin. 4. In the System Plugin Segment Management data model window, under Related Links, select Install Demo Data Only. {#install-segment-management__ol_v11_3lj_21c} |
   |-|-|

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## Result

You have successfully installed the Segment Management (com.snc.segment_mgmt) application. You can now set up the data model and configure different roles.
**Related concepts**   

* [Configure Segment Management](https://www.servicenow.com/docs/wD3R3anaRC9fdC2AEJidhw "Install the Segment Management application (com.snc.segment_mgmt) from the ServiceNow Store to manage and group entities into various segments to promote progression.")
* [Data model for Segment Management](https://www.servicenow.com/docs/7iwnnAsIb_ihBOJIRfSwLQ "The Segment Management data model provides a framework to map customers to specific segments to track partner progression toward the next tier.")

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