---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Invoice states

# Invoice states on Business Portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Invoices move through different states during its life cycle after an accounts payable specialist processes the invoice.
{#invoice-states__table_h52_pyf_23c__entry__2}

| State | Description |
|-|-|
| Draft | The invoice has been created but not yet finalized or sent to the customer. |
| Received | The invoice has been delivered to the customer and is awaiting action. |
| Accepted | The customer has reviewed and accepted the invoice. |
| Rejected | The customer has disputed or declined the invoice. |
| Pending payment | The invoice has been accepted and is awaiting payment from the customer. |
| Canceled | The invoice has been voided and is no longer valid. |
| Paid | The customer has submitted payment in full for the invoice. |
| Partially paid | The customer has submitted partial payment, and a balance remains outstanding. |
[ ]

{#invoice-states__table_h52_pyf_23c}