---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Update lead

# Update a lead {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Edit or update a lead in Lead Management.

## Before you begin

Role required: sales_agent

## Procedure

1. In the CSM Configurable Workspace, select the List view.
2. Navigate to LeadsAll and select an existing lead that is in New or Contacted or Nurturing stage.
   * On the Leads- All page, select Edit to make changes to lead information and select Update.
   * Open the lead record, make the changes and select Save.
   {#lead-management-edit-update__choices_tq3_wqk_dcc}

## What to do next

To learn more, see [Using Lead Management](https://www.servicenow.com/docs/vDw9aarUeFkGPuOlwvxMnQ "Use the Lead Management to create your lead.").
**Related concepts**   

* [Configuring Lead Management](https://www.servicenow.com/docs/hDLqTE8qYLPN7hJMw~zaBA "Install the Lead Management application, which enables sales agents and sales development representatives to create leads and provide pre-sales product recommendations based on customer needs. You then assign the user roles and configure related features, such as needs analysis and kanban view used in Lead Management.")
* [Lead Management](https://www.servicenow.com/docs/nM7p9AzB1XOJQgtVIA1JDQ "The Lead Management application enables your sales agents and sales development representatives to create leads and nurture them into opportunities.")

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