---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Managing service orders

# Managing service orders {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn how to qualify and manage service orders, work with external product inventory, and manage outbound requests.
* **[External product inventory ID](https://www.servicenow.com/docs/lBgmuc2tVEOzL2RpT2zCyw)**   
  You can use a product inventory ID from external Configure, Price, and Quote (CPQ) systems in the Order Management application to complete the order fulfillment flow for various actions on the product and service orders.
* **[Create outbound requests for service orders](https://www.servicenow.com/docs/RYP01TlvKeVIHALJFr1H6w)**   
  As a provider, create an outbound request for the service orders. You can interact with the external Service Order Management (SOM) or Technical Order Management (TOM) systems to manage the end-to-end order fulfillment process.
* **[Orders for 5G sliced networks](https://www.servicenow.com/docs/qR6auN3qDshdRiuvWfU1BA)**   
  A communication service provider (CSP) can define 5G services in the technical catalog and manage the creation and fulfillment of these orders for a sliced network.
* **[Service qualification requests](https://www.servicenow.com/docs/RGYRFi~q3r_PtIlC0~_Niw)**   
  Use the Technical Service Qualification API to evaluate a service request for feasibility and availability before you submit an order for fulfillment in the Order Management application.

**Related concepts**   

* [Configuring Order Management](https://www.servicenow.com/docs/V6Ob32wjiBt1xlYB2mvA_w "Learn how to configure the features and components that you need for customer and service order processing, depending on whether you are a provider or an enterprise customer.")
* [Order management](https://www.servicenow.com/docs/vgi5tPqIPm5dEdM156nN3Q "The Order Management application streamlines the order life cycle from capture to fulfillment. It automates decomposition, enrichment, and orchestration workflows, empowering users to accelerate delivery, reduce fallouts, and manage complex orders efficiently through a unified workspace and customer portal.")