---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Enable the Business Portal

# Enable the Business Portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Admins can enable the Business Portal (sn_b2b_portal) so customers can browse products and create orders.

## Before you begin

The application scope must be set to Business Portal. You can change the application scope using the application picker in the Unified Navigation bar.

Role required: admin

## About this task

To set up the Business Portal and Sales Customer Relationship Management self-service enhancements, first install the Business Portal plugins, which are available in the app store.

See [Configuring the Business Portal](https://www.servicenow.com/docs/2vLoEFTGlGCCp~LMUwvkjw "Enable B2B customers to self-serve key processes such as order creation, order case management, invoice management, request for quote (RFQ) creation by configuring the Business Portal (sn_b2b_portal).") for more information.

## Procedure

1. Navigate to AllService PortalPortals.
2. Select Business Portal.
3. Clear the Inactive box.
4. Select Save.  
   The Business Portal is enabled.

## What to do next

Customize the Business Portal to match your organization's branding and user experience requirements. For more information, see [Set up Business and Consumer Portal](https://www.servicenow.com/docs/access?context=customize-business-portals&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).
**Related concepts**   

* [Customer self-service for Sales Customer Relationship Management](https://www.servicenow.com/docs/_avtBSL~f0I_Ir43hhMujA "Support your business-to-business (B2B) customers by enabling self-service capabilities through the Business Portal to create and manage orders, invoices, and requests for quotes.")
* [Using Business Portal for self-service workflows in Sales CRM](https://www.servicenow.com/docs/oJVXk1BZMCi1Jk_1zL0iBw "Business-to-business (B2B) customers can use the Business Portal to browse product catalogs, create orders, create and view order cases, manage invoice and invoice cases, and request for quotes.")

*[\>]: and then