---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Review external product inventory details

# Review the external product inventory details for a customer order {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Review the external inventory details of the customer orders that you've received from the external Configure, Price, and Quote (CPQ) system during the order capture process.

## Before you begin

Role required: order_approver, order_viewer, sn_ind_tmt_orm.order_fulfillment_manager

## Procedure

1. Navigate to  WorkspacesCSM/FSM Configurable Workspace .
2. Select the List icon .
3. Navigate to Customer OrdersAll.
4. Select an order you want to view.
5. View the external product inventories that are currently associated with an order line item by selecting the customer order line item.
6. Select the External product inventories tab.
7. On the form, review the fields values.  
   Note:  
   To create a new external product inventory table, select New. On the Create New External product inventory form, fill in the fields.
   {#order-mgt-review-ext-inventory__table_ydt_sc5_cyb__entry__2}

   | Field | Description |
   |-|-|
   | Number | Unique system-assigned number of the external inventory ID. |
   | External product inventory ID | External product inventory ID from the CPQ system. |
   | Order line item | Order line item number against which the external inventory ID is captured. |
   | State | State of the external product inventory ID: Valid :   When the order was closed, the state of the external product inventory ID was updated to Valid. Invalid : During the inflight order changes, the state of the external product inventory ID was updated to Invalid. Note: The state of the external inventory ID is updated after the order fulfillment is complete (the order state is Closed Complete). |
   [Table 1. External product inventory form]

   {#order-mgt-review-ext-inventory__table_ydt_sc5_cyb}
8. Save or delete the product inventory details.

   | Action | Description |
   | Save the external product inventory details | Select Save. |
   | Delete the external product inventory details | Select the options icon ![]() next to the Save button, and then select Delete. |
   |-|-|

   {#order-mgt-review-ext-inventory__choicetable_lds_c1v_cyb}
**Related concepts**   

* [Configuring Order Management](https://www.servicenow.com/docs/V6Ob32wjiBt1xlYB2mvA_w "Learn how to configure the features and components that you need for customer and service order processing, depending on whether you are a provider or an enterprise customer.")
* [Order management](https://www.servicenow.com/docs/vgi5tPqIPm5dEdM156nN3Q "The Order Management application streamlines the order life cycle from capture to fulfillment. It automates decomposition, enrichment, and orchestration workflows, empowering users to accelerate delivery, reduce fallouts, and manage complex orders efficiently through a unified workspace and customer portal.")

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