---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Order orchestration

# Order orchestration {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Order orchestration begins after a customer or service order is decomposed into smaller, individual product and service orders. The primary goal of order orchestration is to promote accurate, timely, and efficient fulfillment of
orders.

Order orchestration is a strategic framework and set of coordinated processes that define how an organization fulfills customer orders or service requests. The Order Management application automates the complex, multi-step fulfillment of customer and service orders by breaking them into smaller product, service, and resource tasks corresponding to the domain order. These
tasks are executed across various systems, both internal and external to ServiceNow.

Order orchestration involves the coordination and optimization of multiple functions and resources, including inventory management, order processing, shipping, and delivery.

## Supporting systems {#order-orchestration__section_h3w_r4m_xgc}

Effective orchestration relies on integrated technologies such as the following:

* Order management systems: Centralized platforms for handling order data and workflows.
* Warehouse management systems: Tools for tracking inventory, storage, and fulfillment operations.
* Transportation management systems: Solutions for planning, executing, and optimizing the movement of goods.
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## Steps in an orchestration plan {#order-orchestration__section_u4f_1pm_xgc}

An order orchestration plan typically includes the following steps:

* Order capture and validation: Receiving and verifying customer orders.
* Inventory check and allocation: Verifying stock availability and assigning inventory.
* Supplier and carrier coordination: Engaging third-party vendors and logistics partners.
* Fulfillment and delivery tracking: Monitoring shipment progress and delivery performance.
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* **[Using the order orchestration UI](https://www.servicenow.com/docs/pOt2eijCWF_jefqoHF4VFg)**   
  By using the order orchestration user interface (UI), you can make sure that you do all the tasks that are required to fulfill your customer orders. You can also view the complete order hierarchy, the status of the associated decomposed orders, the order line items, and the order tasks.

**Related concepts**   

* [Configuring Order Management](https://www.servicenow.com/docs/V6Ob32wjiBt1xlYB2mvA_w "Learn how to configure the features and components that you need for customer and service order processing, depending on whether you are a provider or an enterprise customer.")
* [Order management](https://www.servicenow.com/docs/vgi5tPqIPm5dEdM156nN3Q "The Order Management application streamlines the order life cycle from capture to fulfillment. It automates decomposition, enrichment, and orchestration workflows, empowering users to accelerate delivery, reduce fallouts, and manage complex orders efficiently through a unified workspace and customer portal.")