---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Partner Workspace

# Partner Workspace {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Partner admins, agents, and managers can manage partner programs and partnerships on the partner workspace to triage cases and requests from customers.

## Overview of the workspace {#partner-workspace__section_u5x_cpd_zfc}

Use the CSM Configurable Workspace to enable Enterprise Partner admin (sn_prm.enterprise_partner_admin) and Enterprise Partner Manager (sn_prm.enterprise_partner_rel_manager) to access tools required to address
customer questions and resolve customer queries.  
You can perform the following actions using the workspace.{#partner-workspace__table_xr5_btf_zfc__entry__2}

| Task | Description |
|-|-|
| [Create Channel Partner record](https://www.servicenow.com/docs/Z9E0n6_VC2Q1zX0TRVn_KQ "Create and track channel partner records on the partner workspace to manage and store all information related to the channel partners.") | Create and track channel partner records on workspace to manage and store all information related to the channel partners. |
| [View Channel Partner information on partner workspace](https://www.servicenow.com/docs/ByT6SsxFHa8ulBeqZKOj7g "View consolidated channel partner information through the multiple tabs on workspace.") | View all the details, cases, and other entities associated with a channel partner. |
| [Create Partner Programs on the CSM Configurable Workspace](https://www.servicenow.com/docs/XBs9UpBZyRtHTtR7f3WPxg "Enable channel partners to participate in structured initiatives designed to drive revenue, enhance market reach, and build customer relationships by creating partner programs on the workspace.") | Enable channel partners to create Partner Programs on the workspace. |
| [Create Partnerships on the CSM Configurable Workspace](https://www.servicenow.com/docs/Ei2rzzQiLI2t48KlPkQzDg "With the Partner Relationship Management application, you can establish a relationship between channel partners and partner programs on the workspace.") | Establish a relationship between channel partners and partner programs on the workspace. |
[Table 1. Tasks on the partner workspace]

{#partner-workspace__table_xr5_btf_zfc}
* **[Create Channel Partner record](https://www.servicenow.com/docs/Z9E0n6_VC2Q1zX0TRVn_KQ)**   
  Create and track channel partner records on the partner workspace to manage and store all information related to the channel partners.
* **[Create Partner Programs on the CSM Configurable Workspace](https://www.servicenow.com/docs/XBs9UpBZyRtHTtR7f3WPxg)**   
  Enable channel partners to participate in structured initiatives designed to drive revenue, enhance market reach, and build customer relationships by creating partner programs on the workspace.
* **[Create Partnerships on the CSM Configurable Workspace](https://www.servicenow.com/docs/Ei2rzzQiLI2t48KlPkQzDg)**   
  With the Partner Relationship Management application, you can establish a relationship between channel partners and partner programs on the workspace.
* **[Create cases for channel partners](https://www.servicenow.com/docs/Yg57vdjyt6LvoVI0UkhP_Q)**   
  Create customer service cases for channel partners to manage customer queries and offer resolution.
* **[Update deal registration record](https://www.servicenow.com/docs/RvFsnmM7EBPgoos2A0XrlA)**   
  Create a deal registration record or perform actions on an existing record in the CSM Configurable Workspace, including submitting for approval and managing post-approval actions.

**Related concepts**   

* [Partner Relationship Management](https://www.servicenow.com/docs/ClRiTKkyWaWubRKf_GqS6g "Learn how the Partner Relationship Management application enables enterprises to hire and engage channel partners to sell their products and services to grow and improve their business.")
* [Using Partner Relationship Management](https://www.servicenow.com/docs/zsfEaUbDHdfBxvCi03zixQ "Install the Partner Relationship Management plugin (com.snc.partner_relationship_management) to enable admins and channel partners to use the self-service Partner portal.")