--- sourceDocument: Australia Sales Customer Relationship Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Sales Customer Relationship Management ft:clusterId : - omgmt bundleId : - omgmt workflow : - Customer and Industry --- # Pricing in the ServiceNow Quote Experience # Pricing in the ServiceNow Quote Experience {#ariaid-title1} Release version: Australia Updated August 26, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Pricing in the ServiceNow Quote Experience The ServiceNow Quote Experience integrates with a pricing service to automatically calculate and update prices on quotes and their line items. Pricing updates occur during manual repricing or when changes impact pricing, ensuring sales representatives have current prices, margins, and totals while building quotes. Show full answer Show less ## Pricing Integration Model Pricing is enabled by connecting the Quote Experience to the pricing service and activating the productized pricing integration tenant setting. This integration automatically loads field-to-context mappings from the quote blueprint during deployment, minimizing configuration effort. Warnings are logged if pricing inputs lack matching quote fields, but deployments continue without failure. Administrators configure the pricing connection as part of overall Quote Experience setup. ## Pricing States * **Up-to-date:** Prices reflect the most recent successful pricing call with no changes affecting pricing since. * **Needs reprice:** Triggered when pricing-affecting fields (e.g., quantity, price list, discount, product configuration) change, indicating prices may be outdated until repricing occurs. Each quote header and line maintains its own pricing state, enabling representatives to identify exactly which lines require repricing before sharing or submitting quotes. Changes to fields that do not affect pricing do not alter the pricing state. ## Repricing Methods * **Manual repricing:** Sales representatives explicitly trigger repricing using the Reprice action when ready to update prices. * **Event-driven repricing:** Certain actions, like adding or reconfiguring products, automatically trigger repricing. Custom events can also be configured to initiate repricing. * **Automatic repricing:** The system can automatically reprice quotes flagged as needing repricing without user intervention, preventing stale pricing on idle quotes. Administrators control which events trigger repricing and its behavior across quote lifecycle stages. ## Price Adjustments * **Manual adjustments:** Sales representatives can apply discounts, markdowns, or overrides at the line or quote total level. These adjustments are preserved distinctly and are auditable, preventing them from being overwritten by pricing calls. * **Automatic adjustments:** The pricing service applies rule-driven adjustments such as volume discounts, promotions, and contracted discounts during each pricing call. These recalibrate dynamically as inputs change. When both manual and automatic adjustments apply to the same line or header, manual adjustments take precedence. The Quote Experience prices quotes through an integrated pricing service. Pricing runs when you reprice a quote or when a change affects pricing, and it applies both rep-entered and rule-driven adjustments. When pricing is enabled for a deployment, the Quote Experience connects to a pricing service that calculates quote and line prices. Pricing fields on the quote header and lines are populated automatically, so sales representatives see current prices, margins, and totals as they build a quote. ## Pricing integration model {#pricing-in-quote-experience__integration-model} You enable pricing by connecting the ServiceNow Quote Experience to the pricing service and turning on the productized pricing integration tenant setting. With the productized integration, field-to-context mappings load automatically from the quote blueprint when you deploy it, so you do not hand-configure request and response transformations. If a pricing input has no matching quote field during deployment, the deployment records a warning and continues. It does not fail. Administrators set up the pricing connection and integration during configuration. For more information, see [Configuring ServiceNow Quote Experience](https://www.servicenow.com/docs/t08lgMDCkLbe88KBmLuz2g "Configuration tasks and sequence for setting up the ServiceNow Quote Experience with Quote Experience for your organization."). ## Pricing states {#pricing-in-quote-experience__pricing-states} The Quote Experience records a pricing state for the quote header and for each quote line. The state shows whether the current prices reflect the latest changes, so a representative can tell when a reprice is needed before sharing or submitting a quote. Up-to-date : The prices reflect the most recent pricing call. No pricing-affecting change has occurred since the last successful reprice. Needs reprice : A pricing-affecting field has changed since the last successful pricing call, so the current prices might be out of date. The quote or line stays in this state until a pricing call completes successfully. {#pricing-in-quote-experience__dl_states} The header shows a Last Priced timestamp that records when the most recent successful pricing call completed. Each line shows its own pricing state so that representatives can identify exactly which lines need attention. A quote or line is marked as needing a reprice when a pricing-affecting field changes. Pricing-affecting fields are the inputs that determine price, such as quantity, price list, discount, or product configuration. Changing a field that does not affect price, such as a description, does not change the pricing state. The needs-reprice state persists on the quote across other processing, such as rules evaluation, until a successful pricing call clears it. A successful pricing call returns the affected quote or line to the up-to-date state. ## Manual and automatic repricing {#pricing-in-quote-experience__repricing-modes} You can reprice a quote in the following ways: Manual repricing : Reprice a quote or line explicitly with the Reprice action when you are ready to recalculate pricing. Event-driven repricing : Certain actions, such as adding or reconfiguring a product, carry a reprice action and trigger a pricing call automatically. Additionally, you can add reprice actions to the custom events. Automatic repricing : The ServiceNow Quote Experience can reprice quotes that need a reprice without a representative selecting Reprice, so a quote that is left idle does not stay out of date. {#pricing-in-quote-experience__dl_repricing_modes} Administrators tune which events trigger repricing and how automatic repricing behaves per lifecycle stage during configuration. ## Manual and automatic adjustments {#pricing-in-quote-experience__adjustments} The Quote Experience supports two kinds of price adjustments: Manual adjustments : A sales representative applies a discount, markdown, or price override to a line or to the quote total. The Quote Experience preserves a manual adjustment as a distinct, rep-supplied input, so the next pricing call does not overwrite it. Manual adjustments are auditable. Automatic adjustments : The pricing service applies rule-driven adjustments, such as volume tiers, promotions, and contracted discounts, during a pricing call. Automatic adjustments recalculate on each call as inputs change. {#pricing-in-quote-experience__dl_adjustments} Where both apply to the same line or header, a manual adjustment takes precedence over an automatic adjustment.