---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Customer Contracts and Entitlements reference

# Customer Contracts and Entitlements reference {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics provide additional information on service contract life cycle and forms available within the Customer Contracts and Entitlements application.

## What to explore next {#pss-reference__section_hld_dkf_zfc}

To learn more about configuring and using Customer Contracts and Entitlements, see:

* [Configure Customer Contracts and Entitlements](https://www.servicenow.com/docs/unK3pctKXWdBxeQ7Xm3A6g "Use the Customer Contracts and Entitlements application to configure and display customer contracts and entitlements.")
* [Using Customer Contracts and Entitlements](https://www.servicenow.com/docs/5RVMa8ZpPIXkrVW7Qnf8SA "Learn how consumers, managers, agents, and administrators use the Customer Contracts and Entitlements application to generate customer contracts and contract lines.")
{#pss-reference__ul_ild_dkf_zfc}
* **[Customer contract life cycle](https://www.servicenow.com/docs/LwAnIPgKY4WjnUvDOOenwA)**   
  A customer contract goes through the various states in each phase of its life cycle.
* **[Customer contract form](https://www.servicenow.com/docs/sT~EKBvCBvQptm7P~Qud8g)**   
  The Customer Contracts and Entitlements application uses the Customer contract form to create customer contracts.
* **[Customer contract line form](https://www.servicenow.com/docs/GPYNOzqPFsYmihDg6~7oVA)**   
  You can create customer contract lines in the Customer Contracts and Entitlements application by using the Customer Contract Line form.
* **[Entitlement form](https://www.servicenow.com/docs/V2aOnLksprE3DZPGxY9Wmg)**   
  The Entitlement form can be used to create entitlements in Customer Contracts and Entitlements.
* **[Sold Product Covered form](https://www.servicenow.com/docs/zu~DMspF4NDHUnrr2Eze3w)**   
  The Customer Contracts and Entitlements application uses the Sold Product Covered form to add sold products or install base items that are covered to the Customer Contracts and Entitlements entities.