--- sourceDocument: Australia Sales Customer Relationship Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Sales Customer Relationship Management ft:clusterId : - omgmt bundleId : - omgmt workflow : - Customer and Industry --- # ServiceNow Quote Experience # ServiceNow Quote Experience {#ariaid-title1} Release version: Australia Updated May 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Quote Experience ServiceNow Quote Experience in the Australia release provides a unified, modern quoting solution within ServiceNow CPQ. It enables sales teams to create, price, approve, and complete quotes efficiently through a consistent workflow and governance framework. The solution supports both simple and complex quoting needs while integrating seamlessly with CRM systems and other platforms. Show full answer Show less ## Key Features * **Quote Management:** Create and manage quotes directly from CRM opportunity workflows, including product selection and configuration. * **Product Configurator:** Configure products with complex structures and dependencies embedded within the quoting workflow. * **Flexible Pricing:** Apply discounts, markups, and overrides manually or automatically via an integrated pricing service that supports manual and automatic repricing triggered by pricing-related changes. * **Approval Workflows:** Route quotes through configurable approval processes ensuring consistent governance. * **Quote Lifecycle Tracking:** Monitor the progress of quotes from creation to completion and generate customer-ready quote documents. * **Composable Architecture:** Embed the Quote Experience into ServiceNow Sales CRM, other CRMs, partner portals, or custom sales applications without full reimplementation. * **Integration Support:** Integrate with external pricing engines, order management systems, and document generation tools. ## Pricing and Repricing The Quote Experience uses an integrated pricing service that automatically populates pricing fields and allows repricing on demand or automatically upon changes affecting price. Sales reps can apply manual price adjustments that take precedence over automatic ones, enabling flexibility in pricing strategies. ## Implementation Considerations ServiceNow CPQ supports cloud-first deployments for modern quoting experiences and can be tailored for on-premises or regulated environments. Administrators can configure pricing connections, repricing behaviors, and compliance controls to align with organizational policies and integration requirements. ## Key Outcomes * Streamlined and consistent quoting process across sales teams and systems. * Improved accuracy and flexibility in pricing and product configuration. * Enhanced governance through configurable approval workflows and lifecycle tracking. * Easy integration and embedding options to leverage existing CRM and sales platforms. * Support for diverse deployment models to meet regulatory and organizational needs. ServiceNow CPQ provides a unified Quote Experience for creating, pricing, approving, and completing quotes. An integrated pricing service prices quotes manually or automatically, and consistent workflows and governance apply wherever your sales teams operate. ## Quote Experience {#quoting-experiences-overview__quote-experience} The Quote Experience is a single, modern quoting solution that supports both simple and complex quoting needs. It provides a configurable workspace for managing quotes, including products, pricing, approvals, and lifecycle progression. Key capabilities include: * Create and manage quotes directly from your CRM opportunity workflow. * Add products using the product configurator. * Apply flexible pricing, including discounts, markups, and overrides. * Reprice quotes manually or automatically through an integrated pricing service. * Route quotes through configurable approval workflows. * Track the quote lifecycle from creation through completion. * Generate customer-ready quote documents. {#quoting-experiences-overview__ul_quote_capabilities} ## Composable architecture {#quoting-experiences-overview__composable-architecture} The Quote Experience is modular and can be embedded into your existing CRM or customer experience platform without requiring a full reimplementation. This flexibility enables you to: * Use the quote experience within ServiceNow Sales CRM or another CRM. * Embed the quote experience in partner portals or custom sales applications. * Integrate with external pricing, order management, and document systems. {#quoting-experiences-overview__ul_composable} ## Configuration experience {#quoting-experiences-overview__configuration-experience} The product configurator lets users select and configure products directly within the Quote Experience. It supports complex product structures, dependencies, and pricing inputs while remaining embedded in the quoting workflow. ## Implementation considerations {#quoting-experiences-overview__implementation-considerations} ServiceNow CPQ supports a range of deployment models and regulatory requirements: * Deploy cloud-first implementations for modern, composable quoting experiences. * Support tailored implementations for on-premises or federally regulated environments. * Configure the solution to align with organizational controls, compliance requirements, and integration constraints. {#quoting-experiences-overview__ul_implementation} ## Pricing and repricing {#quoting-experiences-overview__pricing-and-repricing} The Quote Experience prices quotes through an integrated pricing service. When pricing is enabled for a deployment, quote and line pricing fields are populated automatically, and the quote can be repriced on demand or in response to changes. Manual and automatic repricing : Reprice a quote explicitly with the Reprice action, or let repricing run automatically when a pricing-affecting change occurs, such as adding or reconfiguring a product. Pricing state : Each quote and line tracks whether its pricing is current. When a pricing-affecting field changes, the quote or line is marked as needing a reprice until a successful pricing call completes. Manual and automatic adjustments : Sales representatives can apply manual discounts, markdowns, or price overrides, and the pricing service can apply rule-driven adjustments such as volume tiers and promotions. A manual adjustment takes precedence over an automatic adjustment on the same line or header. {#quoting-experiences-overview__dl_pricing_capabilities} For a conceptual overview of how the pricing service integrates with the Quote Experience, including pricing states and repricing, see [Pricing in the ServiceNow Quote Experience](https://www.servicenow.com/docs/OmmSStDGOJudZC6aEk73AQ "The Quote Experience prices quotes through an integrated pricing service. Pricing runs when you reprice a quote or when a change affects pricing, and it applies both rep-entered and rule-driven adjustments."). Administrators configure the pricing connection and repricing behavior as part of setting up the quoting experience. For more information, see [Configuring ServiceNow Quote Experience](https://www.servicenow.com/docs/t08lgMDCkLbe88KBmLuz2g "Configuration tasks and sequence for setting up the ServiceNow Quote Experience with Quote Experience for your organization."). ## Supported use cases for the ServiceNow CPQ {#quoting-experiences-overview__when-to-use} Use the Quote Experience when you need a scalable, configurable quote solution that: * Supports both simple and complex sales processes * Integrates with your existing systems * Provides consistent governance across the quote lifecycle {#quoting-experiences-overview__ul_lq1_dxc_hkc} **Related concepts** * [Configuring ServiceNow Quote Experience](https://www.servicenow.com/docs/t08lgMDCkLbe88KBmLuz2g "Configuration tasks and sequence for setting up the ServiceNow Quote Experience with Quote Experience for your organization.")