---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Recall a quote approval request

# Recall a quote approval request {#ariaid-title1}

Release version: Australia  
Updated March 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Cancel a pending quote approval request to change a quote before resubmitting it for advanced approval.

## Before you begin

Role required: sn_adv_appr_mgmt.approval_request_writer

## About this task

Recalling an approval request cancels any pending approval steps and returns the quote to the Draft state. Recall a quote approval request when changes are required after submission. For example, recall the request when quote
details must be corrected or updated before the quote can proceed through the approval process.

## Procedure

1. Navigate to WorkspacesCSM/FSM Configurable Workspace.
2. Select the List icon.
3. Navigate to QuotesAll.
4. Select the quote with the approval request that you want to recall.
5. Select the Approvals tab.
6. Select Recall approval request.

## Result

The approval request is canceled, all pending approval steps are canceled, and the quote is returned to the Draft state. You can update the quote and resubmit it for advanced approval when ready.

*[\>]: and then