---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Order operations

# Order operations reference {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference for order operations applications.

[Components installed with Order Operations Case Management](https://www.servicenow.com/docs/access?context=csm-case-mgmt-order-ops-install-comp&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)

Several types of components are installed with the Order Operations Case Management application, including tables, roles, and service definitions.
* **[Lead-to-Cash Process Management reference](https://www.servicenow.com/docs/Axr9KUKvKZXE7omuDmu_3A)**   
  Reference topics provide additional information about Lead-to-Cash Process Management.
* **[Return Merchandise Authorization Case Management](https://www.servicenow.com/docs/fHwAMCoYlqXZjj1DxzVxUw)**   
  Reference topic provides additional information about lists and forms that you can use to configure Return Merchandise Authorization (RMA) Case Management.