---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Resolve order fallouts

# Resolve order fallouts {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn how to close the order fallout tasks in Order Management so that you can progress with order fulfillment.

## Before you begin

Role required: sn_fallout_mgmt.fallout_manager, sn_fallout_mgmt.fallout_agent

## Procedure

1. Navigate to  WorkspacesCSM/FSM Configurable Workspace .
2. Select the List icon .
3. Navigate to FalloutsAll.  
   To view only those fallout records that are assigned to you, select My Fallouts.
4. Select the fallout record you want to view.  
   For information about field descriptions, see the Fallout workspace fields section in [Fallout form fields](https://www.servicenow.com/docs/qgKE27SEmnpLaSi1saviVw "The Fallout form enables you to manually create, review, and modify the order fallout records.").
5. **Optional:** Enter a work note to as you work with the fallout task.
6. Close the fallout task by selecting Closed complete from the State drop-down menu.
7. Select Save.

## What to do next

After resolving a fallout task, review and close the order fulfillment task. For more information, see [Review and close fulfillment tasks](https://www.servicenow.com/docs/pISfU0KYSdsAe~5T1169aQ "Review and update the fulfillment tasks that are associated with an order, or order orchestration plan, so that you can make sure that all tasks are properly completed.").
**Related concepts**   

* [Configuring Order Management](https://www.servicenow.com/docs/V6Ob32wjiBt1xlYB2mvA_w "Learn how to configure the features and components that you need for customer and service order processing, depending on whether you are a provider or an enterprise customer.")
* [Order management](https://www.servicenow.com/docs/vgi5tPqIPm5dEdM156nN3Q "The Order Management application streamlines the order life cycle from capture to fulfillment. It automates decomposition, enrichment, and orchestration workflows, empowering users to accelerate delivery, reduce fallouts, and manage complex orders efficiently through a unified workspace and customer portal.")

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