---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Resume invoice case creation

# Resume an invoice case in Business Portal {#ariaid-title1}

Release version: Australia  
Updated April 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Pick up an invoice case where you left off by resuming draft invoice cases from Business Portal.

## Before you begin

Role required: sn_customerservice.customer

## Procedure

1. Log in to the Business Portal.
2. Select RequestsView submitted requestsView cases \& tasks.
3. From the Categories list, select My Invoice Cases.
4. Select the invoice case to resume.  
   Note:  
   Invoice cases must be in the Draft state to edit and submit.
5. Select the Process tab.
6. Submit your invoice case using the invoice creation playbook.
   * [Dispute a specific line item on an invoice against your account using the Business Portal](https://www.servicenow.com/docs/PCL4qgIPmsP0HAPYCjbtxQ "Challenge discrepancies in invoiced quantity, part number, billing location, or shipping location for a single invoice line item via the Business Portal using the playbook experience.")
   * [Dispute multiple invoices against your account using the Business Portal](https://www.servicenow.com/docs/dKzJsmyQlA~JIv6nXNPJvA "Challenge discrepancies in billing or shipping locations that affect multiple invoices via the Business Portal using the playbook experience.")
   {#resume-invoice-case-creation__choices_qhb_hzq_w3c}
{#resume-invoice-case-creation__steps_nd5_zxq_w3c}

## Result

The invoice case is created and its state changes to New.

## What to do next

Track the status of your invoice case. For more information, see [View invoice case details in the Business Portal](https://www.servicenow.com/docs/hqErJsTwuv8GoHswoJcMew "View invoice case details, status, activity history, and attachments from the Business Portal.").

Follow up on your invoice case. For more information, see [Communicate and share supporting documents for an invoice case from Business Portal](https://www.servicenow.com/docs/NkLYmRhucn0eWH4HjEafqw "Stay engaged on your invoice dispute case by communicating with a billing specialist and uploading supporting documents, such as proof of delivery or receipts, directly from the Business Portal to help expedite resolution.").
**Related concepts**   

* [Configuring the Business Portal](https://www.servicenow.com/docs/2vLoEFTGlGCCp~LMUwvkjw "Enable B2B customers to self-serve key processes such as order creation, order case management, invoice management, request for quote (RFQ) creation by configuring the Business Portal (sn_b2b_portal).")
* [Customer self-service for Sales Customer Relationship Management](https://www.servicenow.com/docs/_avtBSL~f0I_Ir43hhMujA "Support your business-to-business (B2B) customers by enabling self-service capabilities through the Business Portal to create and manage orders, invoices, and requests for quotes.")

*[\>]: and then