---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Return Merchandise Authorization Case Management

# Return Merchandise Authorization Case Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topic provides additional information about lists and forms that you can use to configure Return Merchandise Authorization (RMA) Case Management.
* **[Return Merchandise Authorization case table fields](https://www.servicenow.com/docs/uKfoMSGdL~RDWvm7tfuZGQ)**   
  Information about Return Merchandise Authorization (RMA) case table fields.
* **[Return Merchandise Authorization case line table fields](https://www.servicenow.com/docs/PwzCIsrFcV_JXWEWGZFRcw)**   
  Information about Return Merchandise Authorization (RMA) case line table fields.
* **[Return Merchandise Authorization roles](https://www.servicenow.com/docs/SjFRq0sAHpPGLra_UxoicA)**   
  Information about Return Merchandise Authorization (RMA) roles.
* **[RMA case line form](https://www.servicenow.com/docs/F6e2DK~IjvJ1aOd2ZjFQuw)**   
  Fields on the Return Merchandise Authorization (RMA) case line form.