---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Request for quote (RFQ) states

# Request for quote (RFQ) states {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
An RFQ can move through different states during its life cycle after being submitted by the customer based on agent activity in the CSM Configurable Workspace.
{#rfq-states__table_fpp_wzc_fhc__entry__3}

| State (Business Portal) | Status (Workspace) | Description |
|-|-|-|
| Submitted | New | Customer has submitted an RFQ through the Business Portal. |
| Submitted | In review | Agent has provided values for the Assignment group and Assigned to fields for the RFQ in the CSM Configurable Workspace. |
| Completed | Completed | Agent has converted the RFQ to a quote in the CSM Configurable Workspace and has changed the status of the RFQ record to Pending Customer Acceptance. |
| Canceled | Canceled | Agent has manually changed the status of the RFQ to Canceled. |
[ ]

{#rfq-states__table_fpp_wzc_fhc}