---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# RMA case line form

# RMA case line form {#ariaid-title1}

Release version: Australia  
Updated July 1, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Fields on the Return Merchandise Authorization (RMA) case line form.
{#rma-case-line-form__table_bfv_xgr_tjc__entry__2}

| Field | Description |
|-|-|
| Number | Number associated to the case. |
| Account | Account associated to the case. |
| Contact | Contact associated to the case. |
| Channel | Channel associated to the case. |
| Request source | Source through which a case can be initiated, whether install base item or sold product. |
| Short description | Description of the case. |
| State | State of the case, whether closed, new, or draft. |
| Priority | Level of importance assigned to the case. |
| Assignment group | Assignment group associated to the case. |
| Assigned to | Agent to whom the case is assigned. |
| Needs attention | Check box to signify whether case needs immediate attention. |
[Table 1. Case line form]

{#rma-case-line-form__table_bfv_xgr_tjc}