---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Self-service order management

# Self-service order management using Business Portal {#ariaid-title1}

Release version: Australia  
Updated August 18, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Business Portal uses the product catalog to enable B2B customers to browse and configure products. Customers can build orders and submit them for fulfillment, and also view order history.
* **[Create orders from the Business Portal](https://www.servicenow.com/docs/E~d77fNMCNg11y1SRn3k3A)**   
  Browse products in a product catalog and create orders in Order Management.
* **[View an order on the Business Portal](https://www.servicenow.com/docs/xw4ugLb_wm1JIUKuE0HfBw)**   
  Customers can view their orders using the Business Portal.