---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Set up an external connection in ServiceNow CPQ

# Set up an external connection in ServiceNow CPQ {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up an external connection in ServiceNow CPQ by copying the client ID and client secret of the CPQ.ai Auth record.

## Before you begin

Role required: admin

## Procedure

1. In ServiceNow Sales CRM, navigate to https://\<service_instance_url\>/oauth_entity.do?sys_id=99a63a9e2baeea1001bff246f291bf57.  
   We will use the integration we created to set up an external connection in ServiceNow CPQ.
2. Copy the client ID and the client secret.
3. In ServiceNow CPQ, navigate to UtilitiesExternal Connections.
4. Select New.
5. Set the name to <kbd class="ph userinput">pricing</kbd>.
6. Under Integration Type, select External.
7. For Authentication Type, select OAuth - Client Credentials Flow.
8. Enter the client ID and client secret that you copied in step 2.  
   The token URL is \<Your ServiceNow Instance URL\>/oauth_token.do.
9. Set the remaining details as follows:  
   * Scope: useraccount
   * HTTP method: POST
   * Host: https://\<your ServiceNow Instance URL\> with no backslash at the end of URL
   * Path: `"/{{pricingPath}}"step`
   * Body: `"{{pricingRequest}}"`
   * Response Type: application/json
   * Timeout (milliseconds): 5000 
   {#set-up-external-connection-logik__ul_xmf_bfq_g3c}
10. Make sure that the content type is `application/json`.
11. Select Save.
12. Navigate to UtilitiesSettings and set the pricing connection to the newly created connection.  
    Pricing setup after external connection is defined.
{#set-up-external-connection-logik__steps_zs1_51q_4hc}

## What to do next

[Enable the ServiceNow CPQ Configurator](https://www.servicenow.com/docs/iFPHq~AxyrtOnpGB23Lbkw "Use the sn_prd_pm.enable_advanced_configuration system property to turn on the ServiceNow CPQ Configurator, an interface for adding customizable products to Sales Customer Relationship Management transactions.")

*[\>]: and then