---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Business Portal reference

# Business Portal reference for Sales Customer Relationship Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics provide additional information about the components such as roles and tables that are installed with various Business Portal plugins.
* **[Components installed with Sales Cart](https://www.servicenow.com/docs/Fx3mQKBxUQEvvyeo8hG~6g)**   
  Several types of components are installed with activation of Sales Cart including tables, user roles, and scheduled jobs.
* **[Components installed with Customer Request for Quote](https://www.servicenow.com/docs/TrDWXhkpu~InQWex8SHp6w)**   
  Several types of components are installed with activation of the Customer Request for Quote (RFQ) plugin, including tables, user roles, and plugins.
* **[Request for quote (RFQ) states](https://www.servicenow.com/docs/S4y7n414kk6YGiVsvI6TUg)**   
  An RFQ can move through different states during its life cycle after being submitted by the customer based on agent activity in the CSM Configurable Workspace.
* **[Invoice states on Business Portal](https://www.servicenow.com/docs/qPFcpTMxcPNM8vHgklB8wA)**   
  Invoices move through different states during its life cycle after an accounts payable specialist processes the invoice.
* **[Invoice case states on Business Portal](https://www.servicenow.com/docs/557WrAw0dilOzShnXBdwuA)**   
  An invoice case moves through different states during its life cycle after an accounts payable specialist processes it.
* **[Invoice case details on the Business Portal](https://www.servicenow.com/docs/aRlMauWUuRYzigCvM~a2rA)**   
  Field descriptions for invoice case headers and invoice case line list views on the Business Portal.
* **[Add invoices to case list](https://www.servicenow.com/docs/nOSp0zgX7AWVjY56fWPlFQ)**   
  Add invoices to case form on the Business Portal enables you to a.
* **[Invoice line item details on Business Portal](https://www.servicenow.com/docs/3uhL80_MCc4IIvUsI_kiyw)**   
  Invoice line list view details on the Business Portal.