---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Create an order

# Create an order in Order Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a product or service order for an account or consumer in Order Management.

## Before you begin

Role required: sn_ind_tmt_orm.order_agent, sn_ind_tmt_orm.service_order_agent, or sn_ind_tmt_orm.service_order_manager

## Procedure

1. Navigate to  WorkspacesCSM/FSM Configurable Workspace .
2. Select the List icon .
3. Navigate to Customer OrdersAll.
4. Select New.
5. On the form, fill in the fields.  
   {#som-create-product-order__table_x1q_jcv_4gc__entry__2}

   | Field | Description |
   |-|-|
   | Account | The customer account for which you want to create an order. |
   | Consumer | The consumer for which you want to create an order. |
   | Order Type | The type or order you want to create. The available options are: * Product * Service {#som-create-product-order__ul_y1q_jcv_4gc} |
   | Contact | The name of the contact for the order. |
   | Deal type | Indicates the type of deal associated with the order: * Direct: The seller engages directly with the customer, with no intermediary partner involved. * Indirect: The seller engages the customer through an intermediary, such as a reseller, service provider, or distributor. |
   | Order action | This option should be set to Add to create a new order. |
   | Route to market | Identifies the exact sales channel used to execute the deal: * Direct * Reseller * Distributor |
   | Channel partner | (Optional) The name of the organization selling a product or service. |
   [Table 1. Create a new Order form]

   {#som-create-product-order__table_x1q_jcv_4gc}  
   Note:  
   The fields displayed on the form change depending on whether you select account or consumer.
6. Select Create.

## Result

The order is started and the product catalog opens.

## What to do next

Browse the product catalog and add products and services to the order. For more information, see [Add products or services to an order in Order Management](https://www.servicenow.com/docs/fZLSCt4ODuOebDVw9A__aw "Add order lines for products or service orders using the product catalog and product configurator in Order Management.").
**Related concepts**   

* [Order types in Sales Customer Relationship Management](https://www.servicenow.com/docs/rMjwBTicRJHV~7_1ONsdgA "Customer orders and service orders are the two main type of sales orders in ServiceNow Order Management. Learn about their differences and how to select an appropriate order type for your use case.")
* [Action types for customer and service orders](https://www.servicenow.com/docs/QemhxpsntaaiEMIZEZjc5w "Learn how you can take various types of actions for your customer orders. Action types include move, add, change, disconnect, suspension, resume, or no-change of services.")

*[\>]: and then