---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Version

# Create a product offering version {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a version of a product offering when updates are needed to a published offering in Sales Customer Relationship Management.

## Before you begin

Role required: sn_prd_pm.product_catalog_admin and sn_prd_pm.product_catalog_manager

## About this task

After a product offering is published, changes can't be made. To add changes to a published product offering, create a new version.

## Procedure

1. In the CSM Configurable Workspace, select the List view.
2. Navigate to OfferingsProduct Offerings and select the product offering that you're working with from the list.
3. In the Versions tab, select Create New Version.  
   The next version of the product offering is displayed.
4. In the Details tab, make and save any changes, and then publish the offering.  
   Version history is maintained. Each version has its own life-cycle status.
{#som-product-config-create-new-version__steps_dy1_ccl_f1c}

## What to do next

* [Create product characteristics and characteristic options](https://www.servicenow.com/docs/iLpq~0sU7kJ~DmDQy3ZBMw "Add product characteristics and characteristic options that you can later add to your product offerings in Sales Customer Relationship Management.")
* [Add product visuals](https://www.servicenow.com/docs/jc~Sqi0ehG1dnTR4STAA3g "Add visuals to your product offering in Sales Customer Relationship Management to show what the product looks like in the product catalog.")
* [Add product catalog categories](https://www.servicenow.com/docs/KVWClhUjeTxlGFkTEgPhOg "Use the Product Offering Categories tab to organize your products in groups in Sales Customer Relationship Management.")
* [Create product offering relationships](https://www.servicenow.com/docs/xrS7cMMKR8ibVJUVTsLdBw "Create product relationships to bundle products and services together to make ordering more convenient. Product offering relationships drive the order capture experience by letting you group multiple product offerings into bundles. Bundles can also be added to other bundles in relationship groups.")
* [Add related contracts to product offerings](https://www.servicenow.com/docs/6oaP45YLoNowgaOODkuqJA "Add related contracts to your product offerings in the Sales Customer Relationship Management application.")
* [Create product offering relationship groups](https://www.servicenow.com/docs/L7244BnBCZ2JOCAMbbt2VQ "Use relationship groups to organize child offer options or relationships into logical groups and set up cardinality rules at the group level in Sales Customer Relationship Management. Groups of product offerings then appear on the product configurator.")
{#som-product-config-create-new-version__ul_mcv_v4t_g1c}
**Related concepts**   

* [Using product catalogs](https://www.servicenow.com/docs/zrKc~q2gpoLSyf3tuVZMGA "The product catalog provides a visual display of the available product offerings that can be added to a Sales Customer Relationship Management transaction, such as an opportunity, quote, or order. Use the catalog interface to add simple products and complex products that can be further customized.")
* [Product Catalog Management](https://www.servicenow.com/docs/jMd8j_ik0Z3CBtkQHcnmoQ "Product Catalog Management enables your organization to manage your product offerings by grouping them into catalogs and categories, which streamlines the ordering process and helps manage leads, opportunities, quotes, and orders in Sales Customer Relationship Management.")

*[\>]: and then