---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Sales CRM APIs

# Sales Customer Relationship Management REST APIs {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Sales Customer Relationship Management (Sales CRM) APIs provide endpoints to create and manage Sales CRM entities such as pricing, leads, quotes, and orders from external systems.
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| REST API | Description |
|-|-|
| [Entitlement API](https://www.servicenow.com/docs/access?context=entitlement-api&version=australia&pubname=australia-api-reference&ft:locale=en-US) | The Entitlement API provides endpoints to create and retrieve entitlement records from an instance. |
| [lead API](https://www.servicenow.com/docs/access?context=lead-api&version=australia&pubname=australia-api-reference&ft:locale=en-US) | The lead API provides endpoints that enable you to create, update, and query/retrieve marketing leads and their associated lead line items from an instance. |
| [Order API](https://www.servicenow.com/docs/access?context=order_csm-api&version=australia&pubname=australia-api-reference&ft:locale=en-US) | The Order API provides endpoints for retrieving and creating orders with order line items for the Customer Service Management application. |
| [Product Catalog Search API](https://www.servicenow.com/docs/access?context=product-catalog-search-api&version=australia&pubname=australia-api-reference&ft:locale=en-US) | The Product Catalog Search API provides endpoints to search the product catalog and retrieve products that match supplied search parameters, and also catalog items such as eligible product catalog-category hierarchies. |
| [Product Inventory Open API](https://www.servicenow.com/docs/access?context=product-inventory-open-api&version=australia&pubname=australia-api-reference&ft:locale=en-US) | The Product Inventory Open API provides endpoints to create and retrieve product inventories. |
| [Sales Agreement API](https://www.servicenow.com/docs/access?context=sales_agreement-api&version=australia&pubname=australia-api-reference&ft:locale=en-US) | The Sales Agreement API provides methods for creating a new sales agreement and retrieving an existing sales agreement of a given sys_id. |
| [Sales CRM Pricing API](https://www.servicenow.com/docs/access?context=sales-crm-pricing-api&version=australia&pubname=australia-api-reference&ft:locale=en-US) | The Sales CRM Pricing API provides endpoints to create, update, and retrieve pricing records. |
| [Work Order Management API](https://www.servicenow.com/docs/access?context=work-order-mgmt-api&version=australia&pubname=australia-api-reference&ft:locale=en-US) | The Work Order Management API provides endpoints to create, update, and retrieve work orders. |
[Table 1. Sales CRM APIs]

{#som-rest-apis__table_jr2_t1k_bhc}
**Related topics**   

* [TMF APIs for TMT](https://www.servicenow.com/docs/access?context=tmt-api-reference&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US)
* [Browse APIs by product](https://www.servicenow.com/docs/access?context=api-product-type&version=australia&pubname=australia-api-reference&ft:locale=en-US)
* [API implementation and reference](https://www.servicenow.com/docs/access?context=api-implementation-reference&version=australia&pubname=australia-api-reference&ft:locale=en-US)