---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# View quotes

# View quotes from the Business Portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View quotes generated for your account directly from the Business Portal. The list includes quotes generated from requests for quotes (RFQs) submitted by you and quotes created offline by a sales agent via the CSM Configurable Workspace.

## Before you begin

Role required: sn_customerservice.customer

## Procedure

1. Log in to the Business Portal.
2. Navigate to RequestsView submitted requestsView quotes.  
   The following table provides the details displayed on the list view.{#view-quotes-business-portal__table_ofc_2cz_ghc__entry__2}

   | Column | Description |
   |-|-|
   | Number | Unique, system-generated quote ID starting with the prefix QT. |
   | Short description | Brief description about your quote request. |
   | Contact | Primary contact person for the account. |
   | Quote date | Date on which the quote was created. |
   | Expiration date | Date on which the validity of the quote ends. |
   | Term (months) | Duration of the contract or subscription expressed in months. |
   | State | Status of the quote. For more information, see [Request for quote (RFQ) states](https://www.servicenow.com/docs/S4y7n414kk6YGiVsvI6TUg "An RFQ can move through different states during its life cycle after being submitted by the customer based on agent activity in the CSM Configurable Workspace."). |
   | Contract start date | Date when the contract becomes effective. |
   | Contract end date | Date when the contract ends. |
   | Total one-time price | Aggregate of all one-time charges across quote lines. |
   | Total monthly price | Sum of all monthly recurring charges for the quote. |
   | Total annual price | Sum of all annual recurring charges for the quote. |
   | Total amount | Overall deal value, including all one-time and recurring charges. |
   [Table 1. Quotes list view on the Business Portal]

   {#view-quotes-business-portal__table_ofc_2cz_ghc}
3. Select a quote record number to view its details.
**Related concepts**   

* [Configuring the Business Portal](https://www.servicenow.com/docs/2vLoEFTGlGCCp~LMUwvkjw "Enable B2B customers to self-serve key processes such as order creation, order case management, invoice management, request for quote (RFQ) creation by configuring the Business Portal (sn_b2b_portal).")
* [Customer self-service for Sales Customer Relationship Management](https://www.servicenow.com/docs/_avtBSL~f0I_Ir43hhMujA "Support your business-to-business (B2B) customers by enabling self-service capabilities through the Business Portal to create and manage orders, invoices, and requests for quotes.")

*[\>]: and then