---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# View sequence tasks

# View sequence tasks {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View sequence tasks assigned to you from the CSM Configurable Workspace.

## Before you begin

Role required: sequence viewer \[sn_crm_sequence.viewer\]

## Procedure

1. Navigate to WorkspacesCSM/FSM Configurable Workspace.
2. Select the List icon .
3. Navigate to SequencesMy Sequence Tasks.
4. View your in-progress sequence tasks by selecting My Active Sequence Tasks.  
   For more information, see [My sequence task list view](https://www.servicenow.com/docs/5WC89lA4Lrd9i0pZV7Y84w "Description of the details displayed on the My sequence task list view.").
5. View the sequence steps for a record by selecting it.

## What to do next

Engage with your prospective customers by following the activities in the sequence steps. For more information, see [Complete predefined customer engagement tasks](https://www.servicenow.com/docs/9_3~qAkk4bvuIbWoqI9QtQ "Execute predefined sequence steps in your sequence tasks in the CSM Configurable Workspace to engage with your prospective customers.").
**Related concepts**   

* [Configuring Customer Engagement Sequences](https://www.servicenow.com/docs/a7H2jHdrbtSjSQZMKpN5iw "Plan and configure your implementation of Customer Engagement Sequences.")
* [Customer Engagement Sequences](https://www.servicenow.com/docs/XZMXp2EgnEvWK_7wD1b8mg "Customer Engagement Sequences is a playbook that consists of a series of automated and manual activities that can be set up to engage with leads and customers at every stage of their relationship with your business​ through various channels.")

*[\>]: and then