--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # List of auto-complete suggestion types # List of auto-complete suggestion types for AI Search applications {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of List of auto-complete suggestion types for AI Search applications AI Search in ServiceNow offers multiple configurable auto-complete suggestion types to enhance user search experience within search applications. These suggestion types provide relevant query and result suggestions based on user behavior, popular searches, and search results to improve search efficiency and accuracy. Not all suggestion types are available in the base system, and some require explicit linking to search application configurations. Show full answer Show less ## Auto-complete Suggestion Types and Their Use Cases * **Popular Search Reader Group**: Suggests queries based on searches performed by all users of the search application. Not linked by default and includes the Popular Query Reader. Useful for highlighting trending or common searches. * **Recent Search Reader Group**: Provides query suggestions based on the individual user's previous search activity. Includes the User History Reader and appears under "Recent searches." Helps users quickly access their recent queries. * **Search-based Suggested Results Reader Group**: Offers search result suggestions (titles and tables) filtered and enhanced by the search profile's rules, including stop words and synonyms. It treats the last term as a literal or prefix wildcard depending on whether it is followed by a space. Selecting suggestions opens catalog items, knowledge articles, or other records appropriately. Includes Search Based Suggestion Reader and Suggested Query Reader. This enhances precision in finding relevant content. * **Suggested Query Reader Group**: Combines suggestions from previous user queries and results that users have selected in the past. Includes Popular Query Reader, User History Reader, and User Search Term Reader. It delivers a hybrid of popular and personalized suggestions. * **Suggested Result Reader Group**: Suggests search results based on items the user has previously selected. Not linked by default and includes Personal Click Reader. Useful for personalizing search results based on past user interactions. * **User History Reader Group**: Displays the current search query alongside suggestions from the user's past queries and clicked results that match current input. Includes User History and Click Reader and User Search Term Reader. It appears with the header "Recently viewed." ## Important Configuration Notes * Some reader groups and suggestion types are not linked by default and require manual configuration to activate. * A search application cannot link multiple suggestion types that share the same reader and click-in mode simultaneously; attempting this will cause an error. ## Practical Implications for ServiceNow Customers By selecting and configuring appropriate auto-complete suggestion types, ServiceNow customers can tailor the AI Search experience to better match user behavior and organizational needs. This configuration capability enables delivering personalized, popular, and contextually relevant search suggestions that improve user efficiency and satisfaction. Understanding the distinctions between suggestion types helps avoid configuration conflicts and ensures smooth search application functionality. AI Search provides multiple types of auto-complete suggestions that you can configure for display to users in the search field. The following auto-complete suggestion types are available for linking to search application configurations that specify AI Search as their search engine. Note: Not all auto-complete suggestion types are available for the search application configurations included in the base system. {#auto-complete-suggestion-types-ais__table_kts_rqn_4tb__entry__2} | Auto-complete suggestion type | Description | |-|-| | Popular Search Reader Group for \ | Displays search query suggestions based on searches submitted by all users of the search application. When you create a search application configuration, this suggestion reader group isn't linked to it by default. Default section header: Popular searches Readers: Popular Query Reader | | Recent Search Reader Group for \ | Displays search query suggestions based on the user's previous searches. Default section header: Recent searches Included readers: User History Reader | | Search-based Suggested Results Reader Group for \ | Displays titles and tables for search result suggestions based on a search for the terms entered in the search field. This search applies search source filters, stop word and synonym dictionaries, and result improvement rules from the search application's linked search profile. AI Search treats the last term in the search field specially, as follows: * If the last term in the search field is followed by a space, AI Search treats it as a literal search term. As an example, act followed by a space matches results containing the term act. * If the last term in the search field isn't followed by a space, AI Search treats it as a wildcard search prefix. For example, act without following space matches results containing the terms act, action, activated, actuated, and so on. {#auto-complete-suggestion-types-ais__ul_pkp_zzn_4tb} Selecting a suggested search result opens it as follows: * Catalog Item results open in Service Catalog. * Knowledge article results open in Knowledge. * Other results open in form view. Note: If the suggested search result is an attachment, selecting it opens its parent record in form view. {#auto-complete-suggestion-types-ais__ul_ahb_wsn_4tb} Default section header: Suggested Included readers: Search Based Suggestion Reader | | Suggested Query Reader Group for \ | Displays a mix of search query suggestions (based on the user's previous searches) and search result suggestions (based on results the user selected for previous searches). Default section header: none Included readers: Popular Query Reader, User History Reader, User Search Term Reader | | Suggested Result Reader Group for \ | Displays search result suggestions based on results the user selected for previous searches. When you create a search application configuration, this suggestion reader group isn't linked to it by default. Default section header: Suggested results Included readers: Personal Click Reader | | User History Reader Group for \ | Displays the user's current search query, plus search query and result suggestions from the user's previous search activity that match the current input. When you create a search application configuration, this suggestion reader group isn't linked to it by default. Default section header: Recently viewed Included readers: User History and Click Reader, User Search Term Reader | [ ] {#auto-complete-suggestion-types-ais__table_kts_rqn_4tb} Note: A search application configuration can't link to multiple search suggestion types that include the same reader and have the same click-in mode. If you try to link a second suggestion type with the same reader and click-in mode to a search application configuration, the system displays an error message.