--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Configure # Configuring AI Search {#ariaid-title1} Release version: Australia Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Configuring AI Search This guide explains how to plan and configure AI Search in your ServiceNow instance, enabling enhanced search capabilities across ServiceNow AI Platform® applications. AI Search allows indexing and searching of various content sources, including internal tables and external documents, providing customizable search experiences tailored to different user needs. Show full answer Show less ## Key Configuration Steps * **Assign Roles:** Grant appropriate roles such as `aisadmin`, `aishighsecurityadmin`, and `searchapplicationadmin` to users responsible for managing AI Search configurations, indexing, and security settings. * **Define Indexed Sources:** Identify and configure ServiceNow AI Platform tables and external document sets whose content you want searchable. The system includes pre-configured sources for Catalog Item, Knowledge, and User tables. * **Create Search Sources:** Apply filters to indexed sources to define the subset of searchable content accessible to users. * **Set Up Search Profiles:** Develop profiles that specify search behavior, including synonyms, stop words, typo handling, Genius Results, and improvement rules. Pre-built profiles exist for Service Portal, Now Mobile, and AI Search Assist. * **Configure Search Applications:** Link search profiles to ServiceNow AI Platform applications such as Service Portal and Virtual Agent, setting application-specific search options. * **Enable AI Search in Applications:** Specify AI Search as the search engine in supported applications and select the relevant search configurations and user experience settings. * **Optional Customizations:** Create custom search matchers for exact global searches targeting specific table columns, and activate fuzzy numeric search to improve number-based queries. ## Additional Features and Considerations * **Guided Setup:** Use the guided setup tool within ServiceNow to streamline the AI Search implementation process. * **Platform Multimodal Service:** Activate this plugin to automatically generate searchable captions for images, tables, and charts in attachments. * **Display Settings:** Customize visual presentation of search result cards, including borders in portal and global search interfaces. * **Domain Separation:** While AI Search application tables do not support domain separation, user queries respect domain restrictions based on indexed table records. * **External Content Indexing:** With the External Content for AI Search plugin subscription, enable searchable access to documents and metadata stored in external repositories and remote tables. ## Outcomes for ServiceNow Customers By following these configuration steps, customers can deploy AI Search to deliver powerful, customizable search experiences across their ServiceNow AI Platform applications. This enables faster, more accurate content discovery for users, improved search relevance via advanced settings, and the ability to include both internal and external data sources in search results, all managed securely with appropriate user roles. Plan and configure your AI Search implementation. ## AI Search configuration overview {#configuring-ais__section_dq1_sgd_2nb} {#configuring-ais__table_nhp_vgd_2nb__entry__2} | Configuration stage | Description | |-|-| | [Assign roles to AI Search administrators and users](https://www.servicenow.com/docs/_NdNUUWl9BjY8nWCrh7FrA "Grant users the ais_admin, ais_external_content, ais_high_security_admin, and search_application_admin roles so they can configure and manage settings and content for AI Search and search applications.") | Assign the ais_admin role to users who need to create, read, update, and delete content indexing and search settings for AI Search. Assign the ais_high_security_admin elevated privilege role to users who need to access High Security settings for AI Search. Assign the search_application_admin to users who need to create, read, update, and delete search application configurations. | | [Define indexed sources](https://www.servicenow.com/docs/et~v628Hw6Q5AVlidprgVg "Indexed sources designate ServiceNow AI Platform tables and external document sets with alphanumeric text and string field content that you want to make searchable. AI Search ingests text and string fields from table records or external documents and stores their searchable alphanumeric content in its search index.") | Create and configure an indexed source for each ServiceNow AI Platform® table that has content you want to make searchable. Index source tables to add their searchable content to the AI Search index. The base system includes pre-configured indexed sources for the Catalog Item, Knowledge, and User tables. | | [Define search sources](https://www.servicenow.com/docs/BzYQ0BGXWlEpJrmmvXanyw "Define search sources to make your indexed content searchable in AI Search search applications. Choose an indexed source and configure optional filter conditions to limit the content that users can search.") | Apply filter conditions to indexed sources to define search sources that users can access in your search experiences. The base system includes pre-configured search sources that reference the default indexed sources. | | [Define search profiles](https://www.servicenow.com/docs/k4EU6akQVtsKUy_OJ_7TMg "Search profiles contain settings for a search experience, including synonyms, stop words, typo handling, Genius Results, and result improvement rules. Define a search profile for each unique search experience that you want to offer in a ServiceNow AI Platform application. Publish search profiles to make them available in your search applications.") | Create and publish a search profile for each distinct search experience that you want to offer in search applications. Specify the data that users can search by linking search sources to the search profile. Control search behavior by configuring synonyms, stop words, typo handling settings, Genius Results, and result improvement rules. The base system includes pre-configured search profiles for use with Service Portal, Now Mobile, and the AI Search Assist Service Portal widget. | | [Define search application configurations](https://www.servicenow.com/docs/jF82SJ9h8GndvPb6Mq4h3Q "A search application configuration specifies the search engine and settings to use for search in a ServiceNow AI Platform application. When you choose AI Search as an application's search engine, you can select a search profile for the application and configure its search result display and refinement settings.") | Create a configuration for each ServiceNow AI Platform application that supports AI Search. Select a search profile for the application to use. Configure application-specific search settings. The base system includes pre-configured search application configurations for Service Portal, Virtual Agent, and the AI Search Assist Service Portal widget. | | [Enable and configure AI Search in ServiceNow AI Platform applications](https://www.servicenow.com/docs/dKsPhm3giXJTFv77BEyfnw "Configure and use the AI Search engine in the Customer Service Management, Now Mobile, Service Portal, and Virtual Agent applications.") | Specify AI Search as the search engine in supported ServiceNow AI Platform applications. Select a search application configuration for each application to use and configure available search UX settings. | | [Create a custom search matcher for global search](https://www.servicenow.com/docs/l~yu5auHaN1c94oigGHpeQ "Customize the global search experience to return exact match search results from a specified table and column (field). You can configure custom search matchers for search terms with prefixes followed by numbers, such as INT470271, or for numeric search terms with delimiter characters, such as 525-326-3827 or 2016/01/08.") | Optionally configure exact-match global searches that only match results from a specified column (field) on a particular ServiceNow AI Platform table. | [ ] {#configuring-ais__table_nhp_vgd_2nb} ## Using guided setup to implement AI Search {#configuring-ais__section_i4s_lgz_12b} Guided setup provides a sequence of tasks that help you configure AI Search on your ServiceNow instance. To open AI Search guided setup, navigate to AllAI SearchGuided Setup. For more information about using the guided setup interface, see [Using guided setup](https://www.servicenow.com/docs/access?context=guided-setup&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). * **[Assign roles to AI Search administrators and users](https://www.servicenow.com/docs/_NdNUUWl9BjY8nWCrh7FrA)** Grant users the ais_admin, ais_external_content, ais_high_security_admin, and search_application_admin roles so they can configure and manage settings and content for AI Search and search applications. * **[Activate the Platform Multimodal Service plugin](https://www.servicenow.com/docs/Aps2A3ZsA_gtaZTILcqu2w)** Enable automatic generation of searchable descriptive captions for images, tables, charts, and other visual elements found in indexed attachments. * **[Indexed sources in AI Search](https://www.servicenow.com/docs/et~v628Hw6Q5AVlidprgVg)** Indexed sources designate ServiceNow AI Platform® tables and external document sets with alphanumeric text and string field content that you want to make searchable. AI Search ingests text and string fields from table records or external documents and stores their searchable alphanumeric content in its search index. * **[Search sources in AI Search](https://www.servicenow.com/docs/BzYQ0BGXWlEpJrmmvXanyw)** Define search sources to make your indexed content searchable in AI Search search applications. Choose an indexed source and configure optional filter conditions to limit the content that users can search. * **[Search profiles in AI Search](https://www.servicenow.com/docs/k4EU6akQVtsKUy_OJ_7TMg)** Search profiles contain settings for a search experience, including synonyms, stop words, typo handling, Genius Results, and result improvement rules. Define a search profile for each unique search experience that you want to offer in a ServiceNow AI Platform® application. Publish search profiles to make them available in your search applications. * **[Search application configurations](https://www.servicenow.com/docs/jF82SJ9h8GndvPb6Mq4h3Q)** A search application configuration specifies the search engine and settings to use for search in a ServiceNow AI Platform® application. When you choose AI Search as an application's search engine, you can select a search profile for the application and configure its search result display and refinement settings. * **[Activate fuzzy numeric search in AI Search](https://www.servicenow.com/docs/J8AadqtcKLXX0zQbF~l7lg)** Activate fuzzy numeric search to let users find indexed records by their Number field values without needing to enter alphabetic prefixes or leading zeroes. * **[Configure EVAM display settings for search results in AI Search applications](https://www.servicenow.com/docs/ZBCUKI0YUncjPFo9_5qLaA)** Customize display settings for Search Result EVAM (Entity View Action Mapping) cards in portal and non-portal AI Search applications. * **[Show borders between search result cards in portal search](https://www.servicenow.com/docs/8kGFR9P_ZDexNPGwQd~rQg)** Display borders between search result cards on the search results page for portal search applications. * **[Show borders between search result cards in global search](https://www.servicenow.com/docs/znMEi_wzEplq~USXOLQNDA)** Display borders between search result cards on the global search results page. * **[Enabling and configuring AI Search in ServiceNow AI Platform applications](https://www.servicenow.com/docs/dKsPhm3giXJTFv77BEyfnw)** Configure and use the AI Search engine in the Customer Service Management, Now Mobile, Service Portal, and Virtual Agent applications. * **[Create a custom search matcher for global search](https://www.servicenow.com/docs/l~yu5auHaN1c94oigGHpeQ)** Customize the global search experience to return exact match search results from a specified table and column (field). You can configure custom search matchers for search terms with prefixes followed by numbers, such as INT470271, or for numeric search terms with delimiter characters, such as 525-326-3827 or 2016/01/08. * **[Domain separation and AI Search](https://www.servicenow.com/docs/VLitIQPOCUYTh_hP~xZ_fw)** Domain separation is unsupported for the AI Search application tables, but user search queries respect domain restrictions from indexed ServiceNow AI Platform® table records. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data. * **[Indexing and searching external content in AI Search](https://www.servicenow.com/docs/hV203z5LyFBN4Wc2KgUeiA)** With a subscription for the External Content for AI Search plugin, you can enable AI Search users to search content and metadata from documents in external repositories and remote tables. *[\>]: and then