--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Search profiles # Search profiles in AI Search {#ariaid-title1} Release version: Australia Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Search profiles in AI Search Search profiles in ServiceNow AI Search define how search experiences behave by configuring settings such as synonyms, stop words, typo handling, Genius Results, and result improvement rules. Each search profile corresponds to a unique search experience and must be published to be linked and activated within search application configurations, which control both the search logic and the display of results. Show full answer Show less ## Key Features * **Search sources:** Link one or more content sources to a search profile to control searchable content. * **Synonyms:** Create language-specific dictionaries of equivalent terms to broaden search recall and improve natural query understanding. * **Stop words:** Define common terms to exclude from queries, enhancing result precision by removing irrelevant matches. * **Typo handling:** Configure auto-correction by deriving correction terms from indexed content to fix misspellings in search queries. * **Genius Results:** Display top answers as actionable cards to enable users to quickly act on search results. * **Result improvement rules:** Set trigger-based rules to boost, block, or promote records in search results, including context-aware boosting based on user attributes like country or device. ## Managing Search Profiles * **Creating and cloning:** You can create new search profiles or clone existing ones, retaining all settings such as sources, dictionaries, and rules. * **Publishing:** Publishing a search profile activates its settings in linked search applications. Profiles can be in states New (never published), Draft (saved but unpublished changes), or Published (active). * **Linking and unlinking sources:** Administrators control searchable content by linking or unlinking search sources to profiles. Note that deleting a source does not automatically unlink it. ## Practical Benefits for ServiceNow Customers By configuring and publishing search profiles, customers can tailor search experiences to their users' needs, improving search accuracy, relevancy, and usability. Synonyms and stop words enable better query interpretation; typo handling enhances tolerance for user errors; Genius Results provide quick access to key answers; and result improvement rules allow fine-grained control to prioritize or exclude content dynamically. This comprehensive customization ensures more effective and user-friendly AI-powered search within ServiceNow applications. Search profiles contain settings for a search experience, including synonyms, stop words, typo handling, Genius Results, and result improvement rules. Define a search profile for each unique search experience that you want to offer in a ServiceNow AI Platform® application. Publish search profiles to make them available in your search applications. A search profile contains settings that determine how AI Search generates search results for a given search experience. Publishing a search profile makes it available so you can link it to one or more search application configurations. A search application configuration specifies a search profile to use, and also determines how generated search results are displayed in the application. To learn about search application configuration display settings, see [Search application configurations](https://www.servicenow.com/docs/jF82SJ9h8GndvPb6Mq4h3Q "A search application configuration specifies the search engine and settings to use for search in a ServiceNow AI Platform application. When you choose AI Search as an application's search engine, you can select a search profile for the application and configure its search result display and refinement settings."). The following table describes the search experience settings that you can configure in a search profile. {#defining-search-profiles-ais__table_u5k_p3q_gnb__entry__2} | Setting | Description | |-|-| | [Search sources](https://www.servicenow.com/docs/BzYQ0BGXWlEpJrmmvXanyw "Define search sources to make your indexed content searchable in AI Search search applications. Choose an indexed source and configure optional filter conditions to limit the content that users can search.") | Link one or more search sources to a search profile. Search sources give administrators precise control over the searchable content available to users. | | [Synonyms](https://www.servicenow.com/docs/BTOwKD3uhCQnDp5Nb8LfEg "Synonyms expand search queries to include additional terms with equivalent meaning or usage. Improve search recall by configuring synonym dictionaries and defining synonyms.") | Define language-specific dictionaries of terms that AI Search treats as equivalent in search queries. Synonyms improve search recall and provide a more natural search experience for users. | | [Stop words](https://www.servicenow.com/docs/eiiQAp3yVs1voI~53xB_VA "Stop words remove search query terms that don't produce meaningful results. Improve search precision and relevancy by configuring stop word dictionaries and defining stop words.") | Define language-specific dictionaries of common terms for AI Search to remove from search queries. Stop words improve search precision and result relevancy by discarding irrelevant matches. | | [Typo handling](https://www.servicenow.com/docs/g21GoEvGiHwb9MC3XfCgzg "AI Search replaces misspelled search query terms with auto-correction terms derived from indexed content. Configure typo handling dictionary settings to control derivation of auto-correction terms.") | Configure settings for derivation of auto-correction terms from search source indexed content. AI Search replaces misspelled search query terms with auto-correction terms. | | [Genius Results](https://www.servicenow.com/docs/RKKGwiZmvlFBRZh43mRujg "Optionally display the best answers for a search query as actionable Genius Result cards included with search results.") | Analyze search query intent and display the best answers as Genius Result answer cards. Genius Results enable users to act directly on their search results. | | [Result improvement rules](https://www.servicenow.com/docs/TaR44fGFW48~JSklNGO62w "Define rules with configurable trigger conditions to boost, block, or promote search results for specific searches. You can also boost search results for documents matching elements of the user context, such as a user's country, OS, or device type.") | Define rules with configurable triggers to modify search results for specific search queries. Result improvement rules enable administrators to boost, block, or promote records in a search query's result set. | [Table 1. Search profile settings] {#defining-search-profiles-ais__table_u5k_p3q_gnb} ## Publishing search profile settings {#defining-search-profiles-ais__section_srx_cc1_knb} To make a search profile's settings active in search queries, you must publish it. Publishing propagates the following settings to search application configurations that reference the search profile. * The set of synonym and stop word dictionaries linked to the search profile * Settings, blocked terms, and derived auto-correction terms for typo handling dictionaries linked to the search profile * Result improvement rules and actions defined in the search profile A search profile can have one of these states: * New: The search profile has never been published.{#defining-search-profiles-ais__search-profile-state-new-li} {#defining-search-profiles-ais__search-profile-state-new-li} * Draft: The search profile is saved with unpublished changes.{#defining-search-profiles-ais__search-profile-state-draft-li} {#defining-search-profiles-ais__search-profile-state-draft-li} * Published: The search profile is saved with all changes published.{#defining-search-profiles-ais__search-profile-state-published-li} {#defining-search-profiles-ais__search-profile-state-published-li} {#defining-search-profiles-ais__ul_wwk_kc1_knb} In the AllAI SearchSearch ExperienceSearch Profiles list, search profiles with the New state display an alert triangle icon ![](). An informational message notifies you to publish these search profiles. * **[Create a search profile](https://www.servicenow.com/docs/vkFPr8WmDd1v6h9bDtw_Yg)** Create a new search profile to store search experience settings for a search application. * **[Clone a search profile](https://www.servicenow.com/docs/fL8Mtp5q8OXFw4WX8a92Xg)** Create a copy of an existing search profile. The cloned search profile retains search sources, stop word and synonym dictionaries, Genius Result configurations, and result improvement rules from the original search profile. * **[Publish an AI Search search profile](https://www.servicenow.com/docs/6n5GxXOrvQj5LE5pl1XGxg)** Publish a search profile to make pending changes to its settings take effect in linked search applications. * **[Link a search source to a search profile](https://www.servicenow.com/docs/RyIGqNpJIdFDkuYOmFJ6~w)** Link search sources to a search profile to specify the content users can search through that profile. * **[Unlink a search source from a search profile](https://www.servicenow.com/docs/ZJtiuFoODkgP_4NxfAx~vg)** Unlink search sources from a search profile to prevent their content from being searchable through that profile. Deleted search sources aren't automatically unlinked from search profiles. * **[Synonyms](https://www.servicenow.com/docs/BTOwKD3uhCQnDp5Nb8LfEg)** Synonyms expand search queries to include additional terms with equivalent meaning or usage. Improve search recall by configuring synonym dictionaries and defining synonyms. * **[Stop words](https://www.servicenow.com/docs/eiiQAp3yVs1voI~53xB_VA)** Stop words remove search query terms that don't produce meaningful results. Improve search precision and relevancy by configuring stop word dictionaries and defining stop words. * **[Typo handling](https://www.servicenow.com/docs/g21GoEvGiHwb9MC3XfCgzg)** AI Search replaces misspelled search query terms with auto-correction terms derived from indexed content. Configure typo handling dictionary settings to control derivation of auto-correction terms. * **[Genius Results](https://www.servicenow.com/docs/RKKGwiZmvlFBRZh43mRujg)** Optionally display the best answers for a search query as actionable Genius Result cards included with search results. * **[Result improvement rules](https://www.servicenow.com/docs/TaR44fGFW48~JSklNGO62w)** Define rules with configurable trigger conditions to boost, block, or promote search results for specific searches. You can also boost search results for documents matching elements of the user context, such as a user's country, OS, or device type. *[\>]: and then