---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Display relevant and actionable search results

# Display relevant and actionable search results {#ariaid-title1}

Release version: Australia  
Updated October 22, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
AI Search provides users with clear answers for their search queries.  

Highlight search query terms in results

:   AI Search highlights search query terms that appear in search results. This highlighting enables users to see which query terms contributed to record matches.

Display the most relevant results first with machine learning relevancy

:   AI Search orders search results in decreasing order of relevancy. Machine learning automatically tunes and improves search result relevancy scoring for each search profile based on aggregated user
    interaction data and A/B testing evaluations of live search traffic.

    Machine learning relevancy is automatically enabled and not configurable, though search administrators can exclude specific search profiles from automatic relevancy-model updates. For more details on automatic relevancy
    score tuning, see [Machine learning relevancy in AI Search](https://www.servicenow.com/docs/wZNsmW2FRQw9rtgavvmRZQ "AI Search displays the most relevant search results for a query first. Machine learning automatically tunes search result relevancy scoring for search experiences based on aggregated user interactions.").

Display the best answers as actionable Genius Result cards

:   Configure Genius Results to analyze search query intent and put the best answers first. Search users can read a Knowledge article, view a user's profile or organization chart, or request a Catalog Item directly from a Genius Result answer card.

    Search administrators can link Genius Results to search profiles, modify their settings, and create new configurations. To learn more about Genius Results configurations, see [Genius Results](https://www.servicenow.com/docs/RKKGwiZmvlFBRZh43mRujg "Optionally display the best answers for a search query as actionable Genius Result cards included with search results.").

Boost, block, or promote search results

:   Define result improvement rules with configurable trigger conditions. A rule can boost search result relevancy based on the search query or user context, or can block or promote specific results for a particular search
    query.

    Search administrators define result improvement rules in search profiles. For details on creating rules and configuring their boost, block, or promote actions, see [Result improvement rules](https://www.servicenow.com/docs/TaR44fGFW48~JSklNGO62w "Define rules with configurable trigger conditions to boost, block, or promote search results for specific searches. You can also boost search results for documents matching elements of the user context, such as a user's country, OS, or device type."). AI Search supports result improvement rules for Arabic, Brazilian Portuguese, Czech, Danish, Dutch, English, Finnish, French, French - Canada, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian (Bokmål), Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, and Turkish search queries.

Allow opening of search results in new browser tabs
:   Administrators can configure display of search results as standard HTML anchors that can be opened in new browser tabs using the browser's native right-click/long-press functionality. To learn how to configure this
    display mode for search results, see [Display search result links as standard HTML anchors](https://www.servicenow.com/docs/Et_8f9yuM54bDWLacT9Z9g "Increase search flexibility by configuring AI Search to display search result links as standard HTML anchors. You can open these search result links in new browser tabs using your browser's right-click or long-press functionality.").