--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/australia/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Provide users with powerful and flexible search # Provide users with powerful and flexible search {#ariaid-title1} Release version: Australia Updated October 22, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Provide users with powerful and flexible search The AI Search capabilities in ServiceNow Australia release offer users advanced and flexible search features designed to help them quickly find relevant answers. These features enhance search precision, recall, and usability through linguistic processing and configurable search behaviors. Show full answer Show less ## Key Features * **Powerful Query Language:** Users can construct queries with indexed terms and phrases using Boolean and wildcard operators, enabling precise control over search logic. * **Auto-complete Search Queries:** Suggestions appear as users type, including recent/popular queries, results, and personal search history. Administrators can configure suggestion types and display modes, including opening suggestions as standard HTML links in new tabs. * **Language-sensitive Lemma and Unicode Normalization:** AI Search automatically expands queries to include alternate inflections and forms, supporting many languages such as English, French, Chinese, Arabic, and more. This normalization requires no additional configuration and improves natural language search. * **Configurable Synonyms:** Administrators can define language-specific synonym dictionaries to expand queries with equivalent terms, enhancing search recall and user experience. * **Configurable Stop Words:** Frequently occurring terms that reduce relevancy can be excluded through language-specific stop word dictionaries, improving search precision. * **Auto-correct Typos:** Misspelled query terms are automatically corrected based on indexed content, with corrections shown alongside results. Users may opt to search again using their original terms. This feature supports multiple languages and is configurable. ## Practical Benefits for ServiceNow Customers By leveraging these AI Search features, ServiceNow customers can provide their users with a more intuitive and accurate search experience across multiple languages. The ability to configure synonyms, stop words, and auto-correction empowers administrators to tailor search behavior to organizational terminology and user needs. Enhanced query language support and auto-complete improve efficiency and user satisfaction by reducing search effort and increasing the likelihood of finding relevant content. AI Search includes search features that help users find the answers they need. Powerful query language : Query for indexed terms and phrases. Control query logic with Boolean operators. Match a range of indexed terms using wildcard operators. For a complete guide to supported query language syntax and operators, see [AI Search query language](https://www.servicenow.com/docs/_jLxz9KKBxu4cUa~DDbv4w "Learn how to construct search queries using terms, phrases, and AI Search query operators."). Auto-complete search queries : Display suggestions in the input field while users compose their searches. Suggestions include recent and popular search queries, recent and popular search results, and entries from the user's personal search history. Auto-complete suggestions are linguistic features that search administrators configure in search application configurations. For more information about auto-complete suggestion type settings, see [Configure an auto-complete suggestion type in an AI Search application configuration](https://www.servicenow.com/docs/TjvKdPQB6S8CtQazBAMQMQ "Modify default settings for display of auto-complete suggestions of a selected type in your search application's input field."). Administrators can configure display of auto-complete suggestions as standard HTML anchors that can be opened in new browser tabs using the browser's native right-click/long-press functionality. To learn how to configure this display mode for auto-complete suggestions, see [Display search suggestion links as standard HTML anchors](https://www.servicenow.com/docs/UGBYDejYPmllzQd1Vn4CxQ "Increase search flexibility by configuring AI Search to display search suggestion links as standard HTML anchors. You can open these search suggestion links in new browser tabs using your browser's right-click or long-press functionality."). Language-sensitive lemma and Unicode normalization of search query terms : Support natural language search by expanding search query terms to match alternate inflections and forms. AI Search supports language-specific lemma normalization for Arabic, Brazilian Portuguese, Czech, Danish, Dutch, English, Finnish, French, French - Canada, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian (Bokmål), Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, and Turkish. It supports Unicode normalization for content in all ServiceNow AI Platform® languages. Lemma and Unicode normalization are linguistic features that don't require configuration. For more details on normalization behavior, see [Lemma and Unicode normalization](https://www.servicenow.com/docs/6Fbn~REzz5F_YfroOW6zaw "AI Search normalizes inflected words and Unicode glyphs during indexing and at search query time. Normalization improves search recall and enables users to find content with variant forms of their search query terms."). Expand search query terms using configurable synonyms : Improve search recall by configuring language-specific dictionaries of terms with equivalent meanings or usage. When a search query includes any of these terms, AI Search expands it to include all equivalent terms, providing users with a more natural search experience. Synonyms are linguistic features that search administrators configure in search profiles. For details on configuring synonyms and synonym dictionaries, see [Synonyms](https://www.servicenow.com/docs/BTOwKD3uhCQnDp5Nb8LfEg "Synonyms expand search queries to include additional terms with equivalent meaning or usage. Improve search recall by configuring synonym dictionaries and defining synonyms."). AI Search supports synonym dictionaries for Arabic, Brazilian Portuguese, Czech, Danish, Dutch, English, Finnish, French, French - Canada, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian (Bokmål), Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, and Turkish. Remove excessively frequent search terms using configurable stop words : Increase search precision by configuring language-specific dictionaries of frequently appearing terms that dilute search relevancy. AI Search removes these stop words from user search queries to exclude irrelevant results. Stop words are linguistic features that search administrators configure in search profiles. For details on configuring stop words and stop word dictionaries, see [Stop words](https://www.servicenow.com/docs/eiiQAp3yVs1voI~53xB_VA "Stop words remove search query terms that don't produce meaningful results. Improve search precision and relevancy by configuring stop word dictionaries and defining stop words."). AI Search supports stop word dictionaries for Arabic, Brazilian Portuguese, Czech, Danish, Dutch, English, Finnish, French - Canada, French, German, Hebrew, Hungarian, Italian, Norwegian (Bokmål), Polish, Portuguese, Russian, Spanish, Swedish, and Turkish. Auto-correct typos in search query terms : Automatically replace misspelled search query terms with spellings found in indexed content. Typo corrections appear with the search results. Users can choose to repeat the search with their original query terms. Typo handling auto-correction is a linguistic feature that search administrators configure in search profiles. For details on controlling the set of available auto-correction terms, see [Typo handling](https://www.servicenow.com/docs/g21GoEvGiHwb9MC3XfCgzg "AI Search replaces misspelled search query terms with auto-correction terms derived from indexed content. Configure typo handling dictionary settings to control derivation of auto-correction terms."). AI Search supports derivation of auto-correction terms for Arabic, Brazilian Portuguese, Czech, Danish, Dutch, English, Finnish, French - Canada, French, German, Hebrew, Hungarian, Italian, Norwegian (Bokmål), Polish, Portuguese, Russian, Spanish, Swedish, and Turkish.